Scam Alert: We’re aware of scammers impersonating Citadel by phone, text, and in person. Please know Citadel will never ask for your PIN, have you cut up a card, or send someone to your home.

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Citadel will be closed on Monday, February 16, in observance of Presidents’ Day. You can access your accounts anytime through Online & Mobile Banking.

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Why should I use eBills? Will I pay more for eBills?

Frequently Asked Question

Not all billers and payees offer eBills, but when they are available, there are advantages to using them.

  • Easy to Use: eBill payments are available in Bill Payer along with your other bill payments.
  • Secure: Unlike regular mail, which can be lost or stolen, eBill notifications are delivered directly to your email inbox.
  • Environmentally Friendly: eBill subscribers help conserve trees, as well as the water and energy needed to manufacture paper for paper bills and checks.

Also, since eBills are part of your Bill Pay service, there is no extra charge for receiving or paying them.

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