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Why are some payments sent by paper checks?
Frequently Asked Question
Some individuals or companies can’t accept electronic payments from Bill Payer, so we mail them a check through the U.S. Postal Service. For that reason, it's important that you provide correct name and address information exactly as it is from your bill.
Tip: Have a copy of your billing statement available when you set up Bill Pay services so you can verify and correctly enter important information such as account number and address.
You can validate the payment method for a payee by following these steps:
- Access Bill Payer in Online & Mobile Banking and navigate to Manage Billers
- Choose which biller you would like to review and select the three dots ⋮ (on the right), then View | Edit Biller
- Under Biller Information, you will see Accepted Payment Type, either Electronic or Check. This is the method used to send payments to this payee. Each biller will also display a "check" or an "E" icon
- If your payment is made by paper check, you’ll find the date the check was cashed in your checking account transactions
Additionally, we do periodic reviews of billers to convert as many as possible to electronic payments. When a biller is converted to electronic, an email notification is sent to validate the change.
