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Why are some payments sent by paper checks?

Frequently Asked Question

Some individuals or companies can’t accept electronic payments, so we mail them a check through the U.S. Postal Service. For that reason, it's important that you provide correct name and address information for all payees exactly as it is from your bill. If your payment is made by paper check, you’ll find the date the check was cashed on in your checking account transactions.

You can validate the payment method for a payee by following these steps:

  • Once you access Bill Payer, navigate to 'Manage Billers'.
  • Choose which biller you would like to review and using the 3-dot ellipses menu, select 'View | Edit Biller'. This will take you to the biller details. Under 'Biller Information', you will see 'Accepted Payment Type'.
  • This will state Electronic or Check, which is the payment method used to send payments to this payee. Each biller will also display a "check" or an "E" icon.
  • Additionally, we do periodic reviews of payees to convert as many as possible to electronic payments. When a payee is converted to electronic, an email notification is sent to validate the change.  
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