Scam Alert: We are aware of scammers impersonating Citadel representatives by phone, text, and in-person visits. Citadel will never ask for your PIN or sensitive information, never instruct you to cut up your debit or credit card AND keep the chip intact, and never send anyone to your home to retrieve a card. If you receive a call, text, or visit claiming otherwise, it is a scam. Call 800-666-0191 immediately.

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What do the eBill payment statuses in Bill Payer mean?

Frequently Asked Question

There are four eBill payment statuses in Bill Payer:

  • In Progress: The payment process has started for an electronic payment
  • Delivered: The scheduled electronic payment has been successfully delivered to the biller
  • Mailed: A check for your payment has been mailed to your biller
  • Paid: Your eBill payment has been scheduled. You can also manually mark an eBill as paid if you pay it outside the Bill Payer system, such as sending in a check or money order, or making a payment in person.
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