Scam Alert: We are aware of scammers impersonating Citadel representatives by phone, text, and in-person visits. Citadel will never ask for your PIN or sensitive information, never instruct you to cut up your debit or credit card AND keep the chip intact, and never send anyone to your home to retrieve a card. If you receive a call, text, or visit claiming otherwise, it is a scam. Call 800-666-0191 immediately.

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Is there a charge to use Bill Payer?

Frequently Asked Question

No, there's no additional cost or service fee to use Bill Payer. This is a free service we provide.

Please note that account fees (e.g., monthly service, overdraft) may apply to your account(s) that you make Bill Payer payments from. Also, if a payment is submitted as expedited, a fee will apply and will be disclosed before the payment is submitted.

For more detailed information, refer to the Membership Agreements and Disclosures, including the Fee and Information Schedule, applicable to your account(s).

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