How should I handle a returned Bill Pay check payment marked postal return?

Frequently Asked Question

If you make a Bill Payer payment and it has been returned to you by the biller, it may be for one of the following reasons:

  • Insufficient funds in your checking account and you do not have Overdraft Protection enabled
  • Incorrect account information

A payment may also be marked with a Postal Return status if it was sent to the wrong address.

Please confirm that the information for the biller or payee is accurate (account number, address, etc.) and resubmit your payment.