Scam Alert: We are aware of scammers impersonating Citadel representatives by phone, text, and in-person visits. Citadel will never ask for your PIN or sensitive information, never instruct you to cut up your debit or credit card AND keep the chip intact, and never send anyone to your home to retrieve a card. If you receive a call, text, or visit claiming otherwise, it is a scam. Call 800-666-0191 immediately.

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How do I pay my eBill?

Frequently Asked Question

With eBills, Bill Payer has an active link to your billing statement, so some account and payment information will be pre-filled. To pay your eBill:

  1. Navigate to the biller on the Smart View tab
  2. The minimum payment amount (if applicable) and the full statement amount will be pre-filled. You will also see the due date and estimated delivery time
  3. Choose either the minimum or statement amount, or Enter Custom Amount
  4. You can Review & Pay your selected amount, Cancel, or Change your payment method
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