Scam Alert: We are aware of scammers impersonating Citadel representatives by phone, text, and in-person visits. Citadel will never ask for your PIN or sensitive information, never instruct you to cut up your debit or credit card AND keep the chip intact, and never send anyone to your home to retrieve a card. If you receive a call, text, or visit claiming otherwise, it is a scam. Call 800-666-0191 immediately.
Frequently Asked Question
Transferring balances to your Citadel Mastercard is simple! Log into Online Banking and navigate to your credit card account and select the Card Services tab. Select the Balance Transfer tile and fill out the information to transfer your balance from an external card to your Citadel Mastercard..
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