Scam Alert: We are aware of scammers impersonating Citadel representatives by phone, text, and in-person visits. Citadel will never ask for your PIN or sensitive information, never instruct you to cut up your debit or credit card AND keep the chip intact, and never send anyone to your home to retrieve a card. If you receive a call, text, or visit claiming otherwise, it is a scam. Call 800-666-0191 immediately.
We will process the request within 3 - 5 business days. If we have any outstanding questions regarding your request we will follow up at the phone number or email you have provided. Thank you for choosing Citadel as your lending partner.
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