Identify Fraudulent Activity

Credit Card Security

Detecting fraud is extremely important, and keeping customers safe is Citadel’s number one priority. We’ll automatically send an alert to your mobile phone when potential fraudulent activity is detected on your credit or debit card.

Citadel partners with SMS Services to provide automatic fraud alerts to customers, and you can easily register at their website to receive alerts today.

Citadel is dedicated to protecting the finances, privacy, and data of our customers.

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Frequently Asked Questions

Do all Citadel Credit Cards come with the EMV chip?

Yes, Citadel is committed to the security of your Credit Card transactions. A chip transaction adds another layer of security to cards by requiring the chip to produce a single-use code to validate the transaction, further protecting your card from unauthorized use. This process makes your chip card information more difficult to steal and therefore makes your chip card more difficult to counterfeit.

How does the chip make my card more secure?

The chip alone does not make your card more secure. A chip transaction adds another layer of security to cards by requiring the chip to produce a single-use code to validate the transaction — further protecting your card from unauthorized use. This process makes your chip card information more difficult to steal and therefore makes your chip card more difficult to counterfeit.

Can my debit or credit card information still be stolen?

The chip is just one additional layer of protection. The chip alone does not make your card more secure. A chip transaction adds another layer of security to cards by requiring the chip to produce a single-use code to validate the transaction — further protecting your card from unauthorized use. This process makes your chip card information more difficult to steal, and therefore makes your chip card more difficult to counterfeit.

How do I pay at a chip card reader?

Instead of swiping the card at the merchant card reader, you’ll insert it into the slot in the front of the chip card reader. Leave the card in the chip card reader until your purchase is complete. If a signature is required, just sign, and always remember to take your card when you’re done.

Still have questions? Visit our help center.