My Auto Loan Account

With Citadel’s Online and Mobile Banking, you can easily manage your auto loan account at your fingertips.

Manage Your Auto Loan Online

Log in to Online and Mobile Banking to easily manage your auto loan online at any time, from anywhere. You can make car payments, view your loan due date and history, stay updated on payoff information, and manage your account information. For first time enrollees, you will need your six-digit account number to enroll in Online and Mobile Banking, which can be found on your Billing Statement. 

Citadel’s Online and Mobile Banking is the easiest and most flexible way to pay your auto loan online. Once enrolled, you can schedule your loan payment from any financial institution or pay directly from your existing Citadel account.

Existing account holders:

  • As an existing Citadel account holder, making your loan payment is simple and easy! Just select ‘Loan Payment' from the ‘Payments’ main menu.
  • Recurring Payments can also be scheduled using the ‘Transfer Funds’, from our ‘Transactions’ menu.

Adding and Transferring from an External Account:

Using Online and Mobile Banking, you can add your external accounts and schedule your payment to recur every month or as a one-time payment. We've partnered with Plaid, to allow you to instantly link your external account and start making payments immediately. Here are the steps to add your external account:

  • After logging in Select "Accounts" > "Manage External Accounts".
  • You will have the option to link an external account via Instant Verification through Plaid or with Micro Deposits if your financial institution is not listed. Simply select the option you prefer and follow the prompts to link your account(s).
  • Once your external account setup is complete, you can schedule a one-time or recurring payments. 

IMPORTANT: Your six-digit account number is required to enroll in Online and Mobile Banking. You can find your account number on your Billing Statement. Please note: You will need the six numbers between the first four zeroes and the last four zeroes listed in the account number displayed on the billing statement. Example: 0000-111111-0000. See example below (click to enlarge).

Billing Statement 

Explore Additional Online & Mobile Banking Tools for Your Loan

Skip-a-Pay

In addition, Citadel also offers a Skip-a-Pay program. With Citadel’s Skip-a-Pay, you can skip your loan payment for the next month it’s due. It’s easy to skip payments yourself through Online Banking or the Citadel Mobile App. Contact us to find out if you have an eligible loan today!

To skip a payment in the Online and Mobile Banking app you will do the following:

  1. Log in to your Citadel Online Banking account or the Mobile App
  2. Click the “Loans” tab
  3. Select the “Skip-a-Pay” option

Any eligible auto or personal loan will appear. It’s that easy!

Citadel Account Alerts

Citadel Account Alerts are the perfect tool to help you manage your loan account, giving you peace of mind when you’re on-the-go. Receive personalized alerts for your account activity via email or directly to your mobile phone. Account Alerts monitor your account every 10 minutes for new activity, ensuring you have real-time account information right at your fingertips.

Enroll in Account Alerts and get alerted when:

  • Loan Payment is due
  • Loan Payment has been made
  • Loan Payment is past due
  • And more!

Learn More!

View Billing Notices

Online Billing Notices

Enjoy easy access to your monthly billing notices. It's easy to enroll in eStatements and access your Billing Notices online. Here’s how:

  • If you are already an Online Banking user, log in.
  • Once you log in, select 'eDocument Preferences' under ‘My Profile & Preferences' from the left side menu.
  • To go paperless, elect to receive the type of Notices and Statements you prefer to receive electronically by checking the box next to each type.
  • Navigate to eDocuments from the 'Accounts' menu and select 'Loans' to view your Billing Notices.
 

Log in today and manage your auto loan online!

Log in Now

If you need immediate help, here are several ways to contact us.

Sign up for Citadel Account Alerts today!

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Hear From Our Customers

Frequently Asked Questions

Who can I contact with auto title questions?
For any auto title questions, please feel free to contact us at TitlesAdministration@citadelbanking.com or call us at (800) 666-0191.
When will I receive the title once I pay off my auto loan?
You will receive your title within 30 days of paying off your loan. For any auto title questions, please contact us at TitlesAdministration@citadelbanking.com
How do I make a payment to a Citadel loan?

There are several ways to make a payment to your Citadel Loan. Visit our Payments page for full details.

 Loan Payment Options    
 Automatic Recurring or One-Time Payments Pay from another Financial Intuition  Set up Auto Pay with Citadel
 Debit Card or eCheck Payment Debit Card or eCheck Options Pay Now!
 Online and Mobile Banking Payment Online and Mobile Banking Details Enroll Now!
 In Person Payments Find a Citadel Branch   
 Pay by Mail

Mail Payment Address:
P.O. Box 650
Exton, PA 19341

 

Still have questions? Visit our help center.