My Auto Loan Account

With Citadel’s Online and Mobile Banking, you can easily manage your auto loan account at your fingertips.

Manage Your Auto Loan Online

Log in to Online and Mobile Banking to easily manage your auto loan online at any time, from anywhere. You can make car payments, view your loan due date and history, stay updated on payoff information, and manage your account information. 

For first time enrollees, you will need your six-digit account number to enroll in Online and Mobile Banking, which can be found on your Billing Statement. Please note that you will need the six numbers between the first four zeroes and the last four zeroes listed in the account number displayed on the billing statement. See our example below.

Learn more about how to manage your auto loan online with the tools we offer to help you manage your day to day loan activity below. If you're interested in getting a loan estimate, learning about your monthly car payment, or wanting to learn about how to refinance a car loan don't hesitate to contact us today!

Log in today and manage your auto loan online!

Log in Now

Online & Mobile Banking Loan Tools

Make Loan Payments

Citadel’s Online and Mobile Banking is the easiest and most flexible way to pay your auto loan online. Once enrolled, you can schedule your loan payment from any financial institution or pay directly from your existing Citadel account.

In addition, Citadel also offers a Skip-a-Pay program. With Citadel’s Skip-a-Pay, you can skip your loan payment for the next month it’s due. It’s easy to skip payments yourself through Online Banking or the Citadel Mobile App. Contact us to find out if you have an eligible loan today!

To skip a payment in the Online and Mobile Banking app you will do the following:

  1. Log in to your Citadel Online Banking account or the Mobile App
  2. Click the “Loans” tab
  3. Select the “Skip-a-Pay” option

Any eligible auto or personal loan will appear. It’s that easy!

Existing account holders:

As an existing Citadel account holder, making your loan payment is simple and easy! Just select 'Transfer Funds' from the main menu.
Choose your 'From' account, then select your loan account in the 'To' field.  Type in your payment amount and press 'Transfer Funds'. That's it!
Transfers can be set as recurring or one-time.

Adding and Transferring from an External Account:

Using Online Banking, you can add your external accounts and schedule your payment to recur every month or as a one time payment. Once your External Account is added, it will appear in your account list. Here are the steps to add your external account:

  • After logging in Select "Accounts" > "Add External Accounts".
  • Enter the account details for the account you are adding.
  • Two small micro deposits will be made into the account you have added within 2 business days. Once you receive the two micro deposits in your External Account, log back into Online Banking and go to "Verify Your Account".
  • To activate your Account, click on the link provided to view the list of your outstanding requests. You will need to know the amounts of both micro deposits to verify your External Account. You will not be able to make transfers to/from this External Account until your micro deposits have been verified.

IMPORTANT: Your six-digit account number is required to enroll in Online and Mobile Banking. You can find your account number on your Billing Statement. See example below (click to enlarge).

Please note that you will need the six numbers between the first four zeroes and the last four zeroes listed in the account number displayed on the billing statement. Example: 0000-111111-0000.

Citadel Account Alerts

Citadel Account Alerts are the perfect tool to help you manage your loan account, giving you peace of mind when you’re on-the-go. Receive personalized alerts for your account activity via email or directly to your mobile phone. Account Alerts monitor your account every 10 minutes for new activity, ensuring you have real-time account information right at your fingertips.

Enroll in Account Alerts and get alerted when:

  • Loan Payment is due
  • Loan Payment has been made
  • Loan Payment is past due
  • And more!

Learn More!

View Billing Notices

Access your Billing Notice at anytime, from anywhere. To view your electronic Billing Notice, simply follow these steps:

  • Access eDocuments from the main menu
  • The last three months are shown by default
  • Expand Billing Notices to see the last 3 months and 'View Statement' for the month you would like to review
  • If you would like to see an older Billing Notice, use the drop down to choose a different time period and click 'Submit'.

Tip: If you have any trouble viewing your Billing Notice while using Safari, check out our instructions to get help.

If you need immediate help, here are several ways to contact us.

Sign up for Citadel Account Alerts today!

Get Started

Hear From Our Customers

Frequently Asked Questions

Who can I contact with Auto Title questions?
For any auto title questions, please feel free to contact us at TitlesAdministration@citadelbanking.com or call us at (800) 666-0191.
What type of car rates does Citadel offer?
To view our current car rates, visit our Great Rates, Low Fees page and select "Auto & Personal Loans" from the drop-down. 
When will I receive the title once I pay off my auto loan?
You will receive your title within 30 days of paying off your loan. For any auto title questions, please contact us at TitlesAdministration@citadelbanking.com
How do I make a payment to a Citadel loan?

There are several ways to make a payment to your Citadel Loan. Visit our Payments page for full details.

 Loan Payment Options    
 Automatic Recurring or One-Time Payments Pay from another Financial Intuition  Set up Auto Pay with Citadel
 Debit Card or eCheck Payment Debit Card or eCheck Options Pay Now!
 Online and Mobile Banking Payment Online and Mobile Banking Details Enroll Now!
 In Person Payments Find a Citadel Branch   
 Pay by Mail

Mail Payment Address:
P.O. Box 650
Exton, PA 19341

 
Does Citadel offer competitive low auto loan rates?
Yes, Citadel offers competitive low auto loan rates pared with a fast and easy process.
How can I calculate my monthly auto payments? Does Citadel have an auto loan calculator?
You can calculate you monthly payment on our website in the BORROW > AUTO & MOTORCYCLE loans tabs. Yes, we do have an auto loan calculator.

Still have questions? Visit our help center.