How can I avoid ATM Fees?

Frequently Asked Question

A fee will never be charged when using a Citadel ATM to check your balance or get cash. If you are not able to use a Citadel ATM we offer these suggestions:

  • ✔ Use our Mobile Banking App to check your balance. It’s quick, secure and always free!
  • ✔ In need of cash? At retail locations that offer the option, make a purchase and request cash back.
  • ✔ Citadel belongs to a surcharge free ATM Network, giving you access ATMs across the country without receiving a surcharge fee from the owner of the ATM. It’s easy to find a Surcharge Free ATM. On our website select 'Your Closest Branch' top right and then 'Filter Locations – Surcharge-Free ATMs'.