COVID-19: All Branch Lobbies Are Closed, Drive-Up Access is Open
As of November 25, our branch lobbies are closed at all locations due to recent spikes in COVID-19. Our drive-up access remains open. For more information, visit CitadelBanking.com/COVID19.
What is the difference between an ATM Surcharge fee vs. an Account ATM fee?
Frequently Asked Question
A surcharge fee is a fee that is charged by the merchant or the ATM owner, when a customer uses a non-Citadel ATM. An Account ATM fee is a fee that is charged by Citadel when a customer uses a non-Citadel ATM based on their Checking account type. To learn more about Citadel Checking accounts visit our Checking Accounts page.