COVID-19: All Branch Lobbies Are Closed, Drive-Up Access is Open
As of November 25, our branch lobbies are closed at all locations due to recent spikes in COVID-19. Our drive-up access remains open. For more information, visit CitadelBanking.com/COVID19.
I have requested my Secure Access Code via email and I have not received it, what should I do?
Frequently Asked Question
Be sure to check your Junk or Spam folder on your email folders. Often if your email service doesn't recognize an email address it may automatically flag email as Junk or Spam. You can add the Secure Access Code email address to your contacts to avoid this in the future. If you still cannot receive these emails, try another method of delivery, such as text message or phone call. If you still have problems, please call us at (800) 666-0191.