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Online & Mobile Banking Issues

We are currently experiencing intermittent issues with Online & Mobile Banking. We are working to resolve as soon as possible and apologize for the inconvenience.  

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How does Citadel know that it is my fingerprint?

Frequently Asked Question

Citadel does not collect your fingerprint details, and cannot link it to the personal information we hold about you. Citadel is relying on the device to authenticate the fingerprint and confirm or reject verification.