How do I set up automatic loan payments with Citadel?

Frequently Asked Question

We offer a couple of ways to set up recurring loan payments with Citadel.

Online Banking

Using Online Banking, you can add your external accounts and schedule your payment to recur every month or as a one time payment. Here are the steps to add your external account:

  • After logging in Select "Accounts" > "Add External Accounts".
  • Enter the account details for the account you are adding.
  • Two small micro deposits will be made into the account you have added within 2 business days. Once you receive the two micro deposits in your External Account, log back into Online Banking and go to "Verify Your Account".
  • To activate your Account, click on the link provided to view the list of your outstanding requests. You will need to know the amounts of both micro deposits to verify your External Account. You will not be able to make transfers to/from this External Account until your micro deposits have been verified.
  • Once your external account setup has been completed, please proceed to 'Transfer Funds' under 'Transactions' and schedule your recurring payment from your external financial institution. 

Recurring Payment Form

You can also complete our Recurring Automatic Payment Form and send it to us:

  • By Fax: 610-466-6419 (ATTN: Payments Support)
  • By Mail: 520 Eagleview Boulevard, Exton, PA 19341
  • In person at any Citadel branch