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COVID-19: All Branch Lobbies Are Closed, Drive-Up Access is Open

As of November 25, our branch lobbies are closed at all locations due to recent spikes in COVID-19. Our drive-up access remains open.  For more information, visit CitadelBanking.com/COVID19.

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How do I make Citadel first in my digital wallet?

Frequently Asked Question

To make your Citadel card first in your digital wallet, follow the below steps:


  1. Swipe from the bottom of the screen to the top to access your payment cards.
  2. Swipe to the left or right to access additional cards that you have added to Samsung Pay. Note: The indicator dots below the card show how many payment cards are available.
  3. Place your finger on the Home key to verify your identity. If you are using your Samsung Pay PIN, touch PIN and enter your four-digit code.
  4. Place the back of your device against the card or NFC reader on the payment terminal.

*Note: If the connection is unsuccessful or too much time has elapsed, touch to retry. You will not be required to verify your identity. If necessary, complete the transaction on the payment terminal. For example, if you are using a debit card, you are still required to enter your Personal Identification Number (PIN). Some merchants/terminals may prompt you to verify that the total charges are correct, while others will require a signature.