My card was declined by the merchant, what should I do?
Frequently Asked Question
First, you should check that you have the correct and up-to-date card information stored in your wallet. Sign in to your Masterpass account online, then select View all underneath Payment Methods. If the information is incorrect, click the Edit icon next to the card that was declined, and re-enter your card information.
If the card information is correct, please contact our Customer Service Center at 1-800-666-0191 for assistance.