Why was my payment declined?

Frequently Asked Question

Your payment could have been declined for a number of reasons.


The most common reason for a declined payment is insufficient funds. If your payment via ACH is declined, be sure to check that you have enough funds in your account and that your account number was correctly entered into Biller Direct. Please be aware that if you have excessive declined ACH payments, the provider may require you to use a debit or credit card for payment.