How do I fix a provider that says, “attention required” on my account?

Frequently Asked Question

If you select, “fix now” we will direct you to your provider to login and complete the required steps to fix the account.


Once you go to your provider directly to make changes, you can select, “I fixed it” and we will attempt to authenticate with your provider, present bill details and/or pay the bill. If you receive the “attention required” details and go directly to your provider without selecting “fix now”, you can select “I fixed it” after you make the changes with your provider.