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COVID-19: All Branch Lobbies Are Closed, Drive-Up Access is Open

As of November 25, our branch lobbies are closed at all locations due to recent spikes in COVID-19. Our drive-up access remains open.  For more information, visit CitadelBanking.com/COVID19.

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What happens if I lose my phone and have the Card Control app enabled on my device?

Frequently Asked Question

We can help you manage your Card Control settings in the event that you lose your phone. Please contact us at (800) 666-0181 or visit your local branch for assistance.