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COVID-19: All Branch Lobbies Are Closed, Drive-Up Access is Open

As of November 25, our branch lobbies are closed at all locations due to recent spikes in COVID-19. Our drive-up access remains open.  For more information, visit CitadelBanking.com/COVID19.

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Viewing the Card Control Help

Frequently Asked Question

If a cardholder is unsure of how to use the Card Control app, they can always use the help file within the app. From any page, tap the burger icon then 'Help With This Page', and it will provide instructions for that specific page the cardholder is on.

  1. In the Card Control app, on any screen, select the burger icon digital wallet.

  2. Tap 'Help With This Page'.

  3. Instructions will appear.