Securing Your Accounts
Security

Are You Seeing Suspicious Activity on Your Accounts?
Citadel is dedicated to protecting the privacy and security of our members. If you think you may have been the target of a potential scam or are seeing fraudulent charges on your account(s), please contact us immediately at (800) 666-0191, visit a branch, or speak to a representative virtually via Video Chat.
We also recommend that you immediately turn off any debit or credit cards associated with your account through Online & Mobile Banking, continue to closely monitor your credit, and set up custom account alerts to ensure no other fraudulent transactions are taking place.


Let’s Fight Fraud Together
With fraudsters working around the clock to hack into your accounts, keeping your financial and personal information secure has become a full-time job. That’s why Citadel will always work with you to fight against fraud. Below you’ll find helpful information on what you can do to prevent fraud, how exactly Citadel protects your accounts, and the types of scams that are currently being used today.
Stay Ahead of the Scammers

Popular Times for Phishing Scams
Learn how to spot red flags in emails and about new phishing attempts in the Greater Philadelphia area.

Reporting Financial Fraud in PA
The process of reporting fraud can vary by state. Learn exactly what to do if you become a victim in PA.

How to Avoid Cryptocurrency Scams
Investing in cryptocurrencies? Be aware of all the crypto scams and the potential risks of being hacked.

Social Media Marketplace Scams
Learn how to spot and avoid fake listings on social media so you don't become a victim to a fraudster.