Security

Are You Seeing Suspicious Activity on Your Accounts?

Citadel is dedicated to protecting the privacy and security of our members. If you think you may have been the target of a potential scam or are seeing fraudulent charges on your account(s), please contact us immediately at (800) 666-0191, visit a branch, or speak to a representative virtually via Video Chat.

We also recommend that you immediately turn off any debit or credit cards associated with your account through Online & Mobile Banking, continue to closely monitor your credit, and set up custom account alerts to ensure no other fraudulent transactions are taking place.

Let’s Fight Fraud Together

With fraudsters working around the clock to hack into your accounts, keeping your financial and personal information secure has become a full-time job. That’s why Citadel will always work with you to fight against fraud. Below you’ll find helpful information on what you can do to prevent fraud, how exactly Citadel protects your accounts, and the types of scams that are currently being used today.

What You Can Do to Prevent Fraud +

While Citadel does everything it can to protect your information, please keep in mind there are many simple things you can do to help safeguard your personal information as well. Here, you’ll find tips and advice on what you can do to make sure your accounts are protected and how to identify and report suspicious activity on your accounts before it’s too late.

What We Do to Protect You +

At Citadel, your security is our top priority. We employ numerous tactics to keep your confidential information protected, from our Online & Mobile Banking security tools to our constant monitoring of our website and mobile apps’ security. Here, you’ll see exactly what we do to combat banking fraud/scams and how we keep your financial information safe.

Types of Scams +

Becoming familiar with the various types of financial scams will help you better prepare and defend yourself against them. Here, you’ll learn about the most common types of scams being used today and tips/advice on how to best protect your accounts. Be sure to check back often to see what new types of scams are on the rise.

Stay Ahead of the Scammers

Learn how to spot red flags in emails and about new phishing attempts in the Greater Philadelphia area.

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The process of reporting fraud can vary by state. Learn exactly what to do if you become a victim in PA.

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Investing in cryptocurrencies? Be aware of all the crypto scams and the potential risks of being hacked.

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Learn how to spot and avoid fake listings on social media so you don't become a victim to a fraudster.

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Security

Are You Seeing Suspicious Activity on Your Accounts?