We’re launching a major upgrade designed to empower you with the tools you need to build financial strength. We understand that empowering you means putting you in control of managing your accounts as easily as possible. That’s why we’re upgrading our Online and Mobile Banking platforms to include everything you already love, plus customized dashboards, free credit score monitoring, self-serve balance transfers, custom account alerts, card controls and more – all from one secure platform. You get more – without doing more. Visit Citadelbanking.com/EmpowerYou for the latest updates.
Introducing Citadel Business Banking
Citadel Credit Union officially launched its new Business Banking division on August 1. To expand upon existing offerings for business members, we’re proud to officially introduce our new team and full suite of Business Banking products and services to the local business community.
To support this launch, you’ll notice a new Business section on our website with information, tools, and resources specifically for business members. The existing content for personal banking remains in a separate Personal tab, so you still have access to all your banking, saving, and borrowing needs.
Mobile App Update: Easier Access to the Links You Need
Good news! We’ve updated our mobile banking app to include a thumb bar for your Quick Links. With this change, you'll have easier access to account management tools and features.
Starting on December 1, you’ll find that the Quick Links on the Citadel Mobile App that were originally featured at the top of your screen have been moved to the bottom into a thumb bar menu. These links include Home, Transfer Funds, Pay a Bill, Deposit a Check, and Menu.
The new location of Quick Links makes it easier for you to access your accounts. As always, we appreciate your feedback and will continue to improve your user experience. If you have any questions, please contact us.
Now Live: Website Enhancements
We’re excited to announce a few changes to the Citadel website! You'll notice a new look-and-feel on the homepage, in addition to the new features listed below!
Online & Mobile Banking Login: The login will remain at the top of our website, in the same location, along with search. However, the login box will now display larger so you can enter your credentials or get help with access, just as you do today.
New navigation for Business Banking: Intuitive navigation for quick, easy access to both Personal and Business products and services.
Enhanced Mobile Experience: Streamlined mobile experience with optimized navigation for your mobile device.
Financial Wellness: We’ve added featured articles to help build your financial strength.
The homepage URL (CitadelBanking.com) will not change, and none of the existing pages or tools will be removed.
Introducing Teen Debit Accounts
When it’s time for your teenager to get an intro to everyday spending, you can start strong with a free debit card that’s all their own. Citadel’s Teen Debit Accounts are designed to encourage teachable moments and help families practice spending and saving together.
Starting at age 13, teens are eligible for their own account with joint ownership shared by a parent or guardian. You can easily setup direct deposit for paychecks from a summer job, or send and receive payments from friends and family when you connect the card to cash apps like Venmo, PayPal, or Zelle.
Push Notifications for Security Alerts: In addition to text and email, members will now have the option of enrolling in push notifications for all security alerts.
Mobile Quick Balance: Once opted into this feature, members will have the ability to view up to 5 account balances prior to logging into the mobile application.
Improved connectivity when adding or accessing Money Manager accounts: Enhancements have been made so that members should experience less errors and aggregation issues when viewing accounts that are linked via Money Manager.
Other UX improvements:
Ability to nickname an account from account history on the Details tab.
Added option for Money Manager users to unlink all accounts at a linked Financial Institution in the Details tab.
Group Management controls available on the Account Overview page allows members to create or edit a group name, as well as move or collapse a group.
Text banking settings available on the Details & Settings tab.
Updated Quick Transfer workflow that allows for members to include a memo field and the ability to change the transfer date
Updated ability to upload and download attachment on mobile devices via Secure Messages.
Voice Banking With Adel
Adel replaces the traditional dial-pad menu with a new voice-driven experience. You can talk to Adel and get answers quickly and easily while you're on the go. To learn more, visit CitadelBanking.com/Adel
“I've been with Citadel since 2000. I have never been with a credit union that's as easy to access, or is as customer-centric and friendly. I love the Bill Payer and haven't written a check in years. It's always a pleasure to walk into my branch or use the drive-up window. Every employee I've ever encountered has been exceptional. I would recommend these folks to anyone who is frustrated with their bank. You'll never leave. ”
Cutting-Edge & Forward-Thinking
“I appreciate the cutting-edge and forward-thinking advantages of being a Citadel member. My husband belongs to another credit union, but with Citadel's new Money Manager feature I can access both with just one sign-in, which makes my life so much easier! I continue to go to the branch to have a human person service my banking needs. The Springfield Branch personnel is an awesome group who put Citadel on the map with their personal service! That human touch cannot be replaced with automation.”
“I love banking with citadel. Mobile banking is so convenient and easy. I wouldn't bank anywhere else. I've never had a problem with anything. The representatives are wonderful when I've needed to call.”
Online Banking From Brazil
“As missionaries in Brazil for 10 months a year, banking online with Citadel is so easy and a great help to us. Their customer service has proven to be amazing!”
Anytime, Anywhere Banking
“I have been a Citadel member 20+ years. I have never had a an issue that was not handled immediately. The customer service is amazing! Online Banking is super simple and easy to use. I do 90% of my banking online or using the Citadel app. Anytime banking conversations arise I praise Citadel and try to convert all my friends and family to Citadel!”
Intuitive Mobile App
“The website is easy to use for both my account information and to find general information about Citadel. I also use the mobile app, which is also very intuitive to use.”
“I find it very easy and convenient to check our account, which I do often. I love Online Banking and the convenience it offers, plus the fact that I am able to so 24/7.”
Online Banking is AWESOME
“I first opened my account with Citadel when I was working in Kennett Square 17 years ago. After 17 years I still have my account with Citadel. Great customer service, and their Online Banking is AWESOME.”
Nothing But Great Experiences
“I have been with Citadel since 1990 and have had nothing but great experiences and great service. Their Online Banking tools have made banking a dream. Citadel strives to improve services all the time. I will never bank anywhere else.”
Highly Recommend Citadel
“Citadel is a very good provider of banking services in Montgomery and Chester County. I have been with them for over 20 years. I do most of my banking online. The interest rates are very competitive, and customer service has always been very good. I highly recommend Citadel.”