Bill Payer FAQs

Looking for help to set automatic payments and pay your bills with Bill Payer? We're here to help.

Bill Payer Frequently Asked Questions

Review our frequently asked questions below to get quick answers and tips on using Citadel's Bill Payer.

Bill Payer Frequently Asked Questions

How do I make a payment using Bill Payer through Citadel's Mobile App?

To make payments using Bill Payer through Citadel's Mobile App, simply follow the below steps:

  1. Tap 'Payments' from the menu to access Bill Payer.
  2. Select the payee from the Payment Center. In the Payment Center, notice the payees are listed by name and account number.
  3. To schedule your payment, tap the From field to enter the account you wish to make the payment from. Enter the Amount and the Payment Due Date to complete the transaction. Tap the calendar to select your payment due date. (Please note, the “From” field will default to your primary checking).
  4. Tap Send Payment when finished.
How do I make a payment using Bill Payer through Online Banking?

To make payments using Bill Payer through Online Banking, simply follow the below steps:

  1. Select 'Payments' from the menu to access Bill Payer.
  2. In the Payment Center, select the payee.
  3. To schedule your payment, enter the Amount and the Payment Due Date. (Please note, the “From” field will default to your primary checking).
  4. Select ‘Send Payment’ when finished.

Still have questions? Visit our help center.

Get peace of mind with your payments through Bill Payer.

SIGN UP NOW