Online & Mobile Banking Updates
Other UX improvements:
Adel replaces the traditional dial-pad menu with a new voice-driven experience. You can talk to Adel and get answers quickly and easily while you're on the go. To learn more, visit CitadelBanking.com/Adel
We recently launched a new online appointment scheduling tool ― so you can bank with us on your schedule at a local branch or over phone. Simply choose where, when, and who you want to meet with. Once your appointment is booked, you can manage it and get reminders.
Learn more and schedule and appointment at CitadelBanking.com/Schedule
We’re changing the way you bank with us, making it easier than ever to chat face-to-face with a local Citadel team member. The best part? You can connect with us from the safety of home—with just a few clicks on your laptop, desktop computer, or your mobile device! With Citadel Video Connect, you can:
Learn more and give it a try at CitadelBanking.com/VideoConnect
Introducing an easier way to pay. With built-in chip security, contactless payments let you breeze through checkout quickly and safely when you’re on-the-go.
Members will be receiving new contactless credit cards starting in October 2020 and new contactless debit cards in early 2021.
Visit CitadelBanking.com/Contactless to stay up-to-date on important information, explore the benefits, read our FAQs, and learn how to use your new contactless card(s).
Keep an eye on your mailbox and email for updates on when you’ll receive your new card(s).
We are always striving to improve your experience and would love your feedback. Please let us know how we're doing at any time!
“I appreciate the cutting-edge and forward-thinking advantages of being a Citadel member. My husband belongs to another credit union, but with Citadel's new Money Manager feature I can access both with just one sign-in, which makes my life so much easier! I continue to go to the branch to have a human person service my banking needs. The Springfield Branch personnel is an awesome group who put Citadel on the map with their personal service! That human touch cannot be replaced with automation.”
“I have been a Citadel member 20+ years. I have never had a an issue that was not handled immediately. The customer service is amazing! Online Banking is super simple and easy to use. I do 90% of my banking online or using the Citadel app. Anytime banking conversations arise I praise Citadel and try to convert all my friends and family to Citadel!”
“The website is easy to use for both my account information and to find general information about Citadel. I also use the mobile app, which is also very intuitive to use.”
“I find it very easy and convenient to check our account, which I do often. I love Online Banking and the convenience it offers, plus the fact that I am able to so 24/7.”
“I have been with Citadel since 1990 and have had nothing but great experiences and great service. Their Online Banking tools have made banking a dream. Citadel strives to improve services all the time. I will never bank anywhere else.”
Below outlines the new structure for Citadel's Online and Mobile Banking navigation menu:
You can easily set nicknames for all of your accounts in Online and Mobile Banking. Nicknames display on your Account Overview screen and help you identify accounts more quickly and easily!
Follow these quick steps to set up nicknames:
You can organize your accounts into groups. Create a new group by clicking and holding an account tile, then dragging and dropping it to the pop-up icon. Create a group nickname and click the check mark when you are finished. After a group is made, you can reorganize the Home page by deleting a group without removing those accounts from the Home page.
You can remove all accounts from a group by clicking and holding an account tile and dragging it to another group and dropping it. Click the Yes, delete button to delete the group. Additionally, you can re-order your accounts on the Account Preferences screen by clicking the up or down arrows.
The names of existing groups can be edited in just two easy steps:
Click the pencil/edit icon to edit your group nickname.
Enter a new name and click the check mark when you are finished.
Simply download the app from the Google Play or iTunes store and click the enroll option.
Still have questions? Visit our help center.
