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Online & Mobile Banking Updates
Good news! We’ve updated our mobile banking app to include a thumb bar for your Quick Links. With this change, you'll have easier access to account management tools and features.
Starting on December 1, you’ll find that the Quick Links on the Citadel Mobile App that were originally featured at the top of your screen have been moved to the bottom into a thumb bar menu. These links include Home, Transfer Funds, Pay a Bill, Deposit a Check, and Menu.
The new location of Quick Links makes it easier for you to access your accounts. As always, we appreciate your feedback and will continue to improve your user experience. If you have any questions, please contact us.
Citadel Credit Union officially launched its new Business Banking division on August 1. To expand upon existing offerings for business members, we’re proud to officially introduce our new team and full suite of Business Banking products and services to the local business community.
Comprehensive options include a variety of flexible checking and savings accounts, certificates, business loans, commercial mortgages, online banking tools, and Cash Management Solutions.
To support this launch, you’ll notice a new Business section on our website with information, tools, and resources specifically for business members. The existing content for personal banking remains in a separate Personal tab, so you still have access to all your banking, saving, and borrowing needs.
Read our latest press release for more information about the launch of Business Banking.
We’re excited to announce a few changes to the Citadel website! You'll notice a new look-and-feel on the homepage, in addition to the new features listed below!
The homepage URL (CitadelBanking.com) will not change, and none of the existing pages or tools will be removed.
When it’s time for your teenager to get an intro to everyday spending, you can start strong with a free debit card that’s all their own. Citadel’s Teen Debit Accounts are designed to encourage teachable moments and help families practice spending and saving together.
Starting at age 13, teens are eligible for their own account with joint ownership shared by a parent or guardian. You can easily setup direct deposit for paychecks from a summer job, or send and receive payments from friends and family when you connect the card to cash apps like Venmo, PayPal, or Zelle.
To learn more about Teen Debit Accounts visit CitadelBanking.com/TeenDebit
Other UX improvements:
Adel replaces the traditional dial-pad menu with a new voice-driven experience. You can talk to Adel and get answers quickly and easily while you're on the go. To learn more, visit CitadelBanking.com/Adel
We are always striving to improve your experience and would love your feedback. Please let us know how we're doing at any time!
“I appreciate the cutting-edge and forward-thinking advantages of being a Citadel member. My husband belongs to another credit union, but with Citadel's new Money Manager feature I can access both with just one sign-in, which makes my life so much easier! I continue to go to the branch to have a human person service my banking needs. The Springfield Branch personnel is an awesome group who put Citadel on the map with their personal service! That human touch cannot be replaced with automation.”
“I have been a Citadel member 20+ years. I have never had a an issue that was not handled immediately. The customer service is amazing! Online Banking is super simple and easy to use. I do 90% of my banking online or using the Citadel app. Anytime banking conversations arise I praise Citadel and try to convert all my friends and family to Citadel!”
“The website is easy to use for both my account information and to find general information about Citadel. I also use the mobile app, which is also very intuitive to use.”
“I find it very easy and convenient to check our account, which I do often. I love Online Banking and the convenience it offers, plus the fact that I am able to so 24/7.”
“I have been with Citadel since 1990 and have had nothing but great experiences and great service. Their Online Banking tools have made banking a dream. Citadel strives to improve services all the time. I will never bank anywhere else.”
Below outlines the new structure for Citadel's Online and Mobile Banking navigation menu:
You can easily set nicknames for all of your accounts in Online and Mobile Banking. Nicknames display on your Account Overview screen and help you identify accounts more quickly and easily!
Follow these quick steps to set up nicknames:
You can organize your accounts into groups. Create a new group by clicking and holding an account tile, then dragging and dropping it to the pop-up icon. Create a group nickname and click the check mark when you are finished. After a group is made, you can reorganize the Home page by deleting a group without removing those accounts from the Home page.
You can remove all accounts from a group by clicking and holding an account tile and dragging it to another group and dropping it. Click the Yes, delete button to delete the group. Additionally, you can re-order your accounts on the Account Preferences screen by clicking the up or down arrows.
The names of existing groups can be edited in just two easy steps:
Click the pencil/edit icon to edit your group nickname.
Enter a new name and click the check mark when you are finished.
Simply download the app from the Google Play or iTunes store and click the enroll option.
Still have questions? Visit our help center.
