We’ve made it easier to bank with us online or from your mobile device! Soon, you’ll see an updated, more streamlined menu in Online and Mobile Banking. Our goal is to give you the best experience possible and save you time.
Enjoy a simplified menu:
Accounts: View account activity and manage alerts
Transactions: Transfer funds, make deposits, and stop payments
Payments: Make loan and bill payments in one place
Manage Cards: View your cards, access rewards, and report cards as lost or stolen
Loans: Skip-a-payment or apply for loans
Additional Services: Order checks, access your investments, and more
My Profile & Preferences: Set alerts and preferences
PLEASE NOTE: All customers will be presented with updated Terms and Conditions the first time you login after the changes take effect. The updated disclosure has new information regarding Citadel's Card Control app.
Most Recent Updates:
Lost or Stolen Card Re-Order
We now offer the ability to flag your credit or debit card lost or stolen and then choose to have a replacement card sent out immediately.
Courtesy Pay Debit Card Opt-In
We've made it easier for you to opt-in to Debit Card Courtesy Pay, simply complete the form in Online and Mobile Banking. Citadel's Debit Card Courtesy Pay can cover your debit card transactions if your purchases exceed your available balance so you can shop with confidence. Read more about Courtesy Pay.
“I have been a Citadel member 20+ years. I have never had a an issue that was not handled immediately. The customer service is amazing! Online Banking is super simple and easy to use. I do 90% of my banking online or using the Citadel app. Anytime banking conversations arise I praise Citadel and try to convert all my friends and family to Citadel!”
“I appreciate the cutting-edge and forward-thinking advantages of being a Citadel member. My husband belongs to another credit union, but with Citadel's new Money Manager feature I can access both with just one sign-in, which makes my life so much easier! I continue to go to the branch to have a human person service my banking needs. The Springfield Branch personnel is an awesome group who put Citadel on the map with their personal service! That human touch cannot be replaced with automation.”
“I first opened my account with Citadel when I was working in Kennett Square 17 years ago. After 17 years I still have my account with Citadel. Great customer service, and their Online Banking is AWESOME.”
“I have been with Citadel since 1990 and have had nothing but great experiences and great service. Their Online Banking tools have made banking a dream. Citadel strives to improve services all the time. I will never bank anywhere else.”
“Citadel is a very good provider of banking services in Montgomery and Chester County. I have been with them for over 20 years. I do most of my banking online. The interest rates are very competitive, and customer service has always been very good. I highly recommend Citadel.”
You can organize your accounts into groups. Create a new group by clicking and holding an account tile, then dragging and dropping it to the pop-up icon. Create a group nickname and click the check mark when you are finished. After a group is made, you can reorganize the Home page by deleting a group without removing those accounts from the Home page.
You can remove all accounts from a group by clicking and holding an account tile and dragging it to another group and dropping it. Click the Yes, delete button to delete the group. Additionally, you can re-order your accounts on the Account Preferences screen by clicking the up or down arrows.