Online and Mobile Banking Updates

Read about our latest updates to Online and Mobile Banking

Online & Mobile Banking Updates

online banking

New - Citadel has recently launched three new self-service enhancements in Online and Mobile Banking.

March 2019 Updates 

NOW LIVE - Citadel has recently launched three new self-service enhancements in Online and Mobile Banking that will make banking with us more seamless and streamlined. As a customer, you will now have the option to automatically re-order a lost or stolen credit or debit card, opt-in to Debit Card Courtesy Pay and have access to the Mastercard Automatic Biller Updater opt-out form.

All of the these tools are now available in Online and Mobile Banking under 'Services' on the main menu.

Most Recent Updates: 

Lost or Stolen Card Re-Order

We now offer the ability to flag your credit or debit card lost or stolen and then choose to have a replacement card sent out immediately.

Courtesy Pay Debit Card Opt-In

We've made it easier for you to opt-in to Debit Card Courtesy Pay, simply complete the form in Online and Mobile Banking. Citadel's Debit Card Courtesy Pay can cover your debit card transactions if your purchases exceed your available balance so you can shop with confidence. Read more about Courtesy Pay.

Mastercard Automatic Biller Updater

You can now opt-out of the Mastercard Automatic Biller updater service right in Online and Mobile Banking. Read more about Matsercard Automatic Biller Updater.

Depositing checks from your mobile device is fast, easy, and secure with Citadel’s Mobile Deposit.

Learn More

Hear From Our Customers

Frequently Asked Questions

How do I create a nickname for my accounts in Online & Mobile Banking?

You can easily set nicknames for all of your accounts in Online and Mobile Banking. Nicknames display on your Account Overview screen and help you identify accounts more quickly and easily!

Follow these quick steps to set up nicknames:

  • Select ‘Preferences’ from the menu
  • Select ‘Account Preferences’ 
  • Choose an account to work with and select 'Nickname Account' to edit your account nickname.
  • Enter a new name and click the check mark when you are finished!

 

Can I change the way my accounts display in Online and Mobile Banking?

You can organize your accounts into groups. Create a new group by clicking and holding an account tile, then dragging and dropping it to the pop-up icon. Create a group nickname and click the check mark when you are finished. After a group is made, you can reorganize the Home page by deleting a group without removing those accounts from the Home page.

How do I edit my account groups in Online and Mobile Banking?

You can remove all accounts from a group by clicking and holding an account tile and dragging it to another group and dropping it. Click the Yes, delete button to delete the group. Additionally, you can re-order your accounts on the Account Preferences screen by clicking the up or down arrows.

Can I edit the titles of my grouped accounts in Online and Mobile Banking?

The names of existing groups can be edited in just two easy steps:

Click the pencil/edit icon to edit your group nickname.
Enter a new name and click the check mark when you are finished.

How do I enroll for Mobile Banking?

Simply download the app from the Google Play or iTunes store and click the enroll option.

Still have questions? Visit our help center.