Wonderful Representatives
“I love banking with citadel. Mobile banking is so convenient and easy. I wouldn't bank anywhere else. I've never had a problem with anything. The representatives are wonderful when I've needed to call.”
Online and Mobile Banking Updates
Online & Mobile Banking Updates
January Updates
Now Live: Apple Watch App
Enjoy convenient, 24/7 mobile banking right from your Apple Watch! Once enabled, you will be able to view account balances, transactions, and more. To learn more about this exciting new feature, visit our Mobile Banking App page to get started today!
Please be advised: This update will prompt you to request a new Secure Access Code to register your device in addition to updating your Citadel Mobile App.
Coming Soon: New Mastercard Rewards
Introducing a more rewarding way to shop for Business, Rewards and World cardholders! Starting February 1, enjoy more reward options and an easier redemption process.
A New Way to Earn:
- More ways to redeem such as eGift cards and Pay with Rewards
- New, simplified earning and redemption summaries
- Self-transfer points to other members
To learn more about the redemption options and process, visit CitadelBanking.com/ManageMyRewards.
Updates to Online and Mobile Banking
Please note: If you don’t have automatic updates on your mobile device, you’ll need to download the new version of the Citadel Mobile App on November 20.
- Fund Transfer Enhancements: You’ll have the ability to edit a one-time or recurring transfer. Easily edit any information about your scheduled transaction, in addition to the following new features:
✔ The start date and frequency have been separated for easier management
✔ A day of the week option has been added for recurring transfers
- Money Manager New Accounts: With Citadel Money Manager, you’ll be able to add and manage accounts manually. For example, you can add assets such as your home and define its market value, which can then be added to your Net Worth statement.
- Account Details: With the update, you can adjust the visibility of individual accounts. Simply choose to show an account within the Account Overview or the Financial Tools view under “Details” and “Settings.” If you deselect “Account Overview” or “Financial Tools” the account will be hidden.
- New options under Quick Actions: You’ll be able to edit an account nickname right from the overview screen using Quick Actions.
- New eDocuments Experience: Starting in December, enjoy easier access to monthly statements, billing notices, credit card statements, eNotices, and Tax/Escrow documents. Take a look at a sneak peek below!
Most Recent Updates:
Mobile Banking quick links
To make using Mobile Banking even easier, we've added four new quick links to the home screen. The new links are:
- Transfer Funds
- Pay a Bill
- Deposit a Check
- ATMs and Branches
Card Control
Card Control allows you to set controls and manage your Citadel debit and credit cards from one centralized location within the Mobile Banking App. Enjoy added security and peace of mind knowing you have control over how, when, and where your cards are used. Download the Card Control app today to get started! Download for Apple. Download for Andriod.
We Want to Hear From You!
We are always striving to improve your experience and would love your feedback. Please let us know how we're doing at any time!
Depositing checks from your mobile device is fast, easy, and secure with Citadel’s Mobile Deposit.
Learn MoreHear From Our Customers
Anytime, Anywhere Banking
“I have been a Citadel member 20+ years. I have never had a an issue that was not handled immediately. The customer service is amazing! Online Banking is super simple and easy to use. I do 90% of my banking online or using the Citadel app. Anytime banking conversations arise I praise Citadel and try to convert all my friends and family to Citadel!”
Cutting-Edge & Forward-Thinking
“I appreciate the cutting-edge and forward-thinking advantages of being a Citadel member. My husband belongs to another credit union, but with Citadel's new Money Manager feature I can access both with just one sign-in, which makes my life so much easier! I continue to go to the branch to have a human person service my banking needs. The Springfield Branch personnel is an awesome group who put Citadel on the map with their personal service! That human touch cannot be replaced with automation.”
Intuitive Mobile App
“The website is easy to use for both my account information and to find general information about Citadel. I also use the mobile app, which is also very intuitive to use.”
24/7 Banking
“I find it very easy and convenient to check our account, which I do often. I love Online Banking and the convenience it offers, plus the fact that I am able to so 24/7.”
Online Banking is AWESOME
“I first opened my account with Citadel when I was working in Kennett Square 17 years ago. After 17 years I still have my account with Citadel. Great customer service, and their Online Banking is AWESOME.”
Nothing But Great Experiences
“I have been with Citadel since 1990 and have had nothing but great experiences and great service. Their Online Banking tools have made banking a dream. Citadel strives to improve services all the time. I will never bank anywhere else.”
Highly Recommend Citadel
“Citadel is a very good provider of banking services in Montgomery and Chester County. I have been with them for over 20 years. I do most of my banking online. The interest rates are very competitive, and customer service has always been very good. I highly recommend Citadel.”
Frequently Asked Questions
What is the new structure for Citadel’s Online and Mobile Banking navigation menu?
Below outlines the new structure for Citadel's Online and Mobile Banking navigation menu:
Accounts
- ACCOUNT OVERVIEW
- ONLINE ACTIVITY
- EDOCUMENTS
- INVESTMENT ACCOUNTS
- ACCOUNT ALERTS
- CHECKING REWARDS
- ORDER CHECKS
- COURTESY PAY
- ADD EXTERNAL ACCOUNT
- MANAGE EXTERNAL ACCOUNT
- OPEN AN ACCOUNT
Transactions
- TRANSFER FUNDS
- MEMBER TO MEMBER TRANSFER
- STOP PAYMENT
- MAKE A DEPOSIT (Mobile App Only)
Payments
- LOAN PAYMENTS
- BILL PAYER
- SKIP-A-PAYMENT (COMING SOON!)
Manage Cards
- REWARDS POINTS
- CARD CONTROL (Mobile App Only)
- REPORT LOST/STOLEN
- CARD FRAUD ALERTS
- APPLY FOR A CREDIT CARD
- MC AUTOBILLER UPDATER
Loans
- LOAN PAYMENT
- APPLY FOR A CREDIT CARD
- APPLY FOR AN AUTO LOAN
- APPLY FOR A PERSONAL LOAN
- APPLY FOR A MORTGAGE
- APPLY FOR A HOME EQUITY
Additional Services
- INVESTMENTS
- ORDER CHECKS
- SECURE FORMS
- TEXT BANKING
My Profile & Preferences
- CONTACT INFORMATION
- SECURITY ALERTS
- SECURITY PREFERENCES
- EDCOUMENT PREFERENCES
- BILL PAYER PREFERENCES
Secure Messages
Help
- CONTACT US
- FREQUENTLY ASKED QUESTIONS
- FEEDBACK
- ATM/BRANCH LOCATOR
Log Off
How do I create a nickname for my accounts in Online & Mobile Banking?
You can easily set nicknames for all of your accounts in Online and Mobile Banking. Nicknames display on your Account Overview screen and help you identify accounts more quickly and easily!
Follow these quick steps to set up nicknames:
- Select ‘My Profile & Preferences’ from the main menu
- Select ‘Account Preferences’
- Choose an account to work with and select 'Nickname Account' to edit your account nickname.
- Enter a new name and click the check mark when you are finished!
Can I change the way my accounts display in Online and Mobile Banking?
You can organize your accounts into groups. Create a new group by clicking and holding an account tile, then dragging and dropping it to the pop-up icon. Create a group nickname and click the check mark when you are finished. After a group is made, you can reorganize the Home page by deleting a group without removing those accounts from the Home page.
How do I edit my account groups in Online and Mobile Banking?
You can remove all accounts from a group by clicking and holding an account tile and dragging it to another group and dropping it. Click the Yes, delete button to delete the group. Additionally, you can re-order your accounts on the Account Preferences screen by clicking the up or down arrows.
Can I edit the titles of my grouped accounts in Online and Mobile Banking?
The names of existing groups can be edited in just two easy steps:
Click the pencil/edit icon to edit your group nickname.
Enter a new name and click the check mark when you are finished.
How do I enroll for Mobile Banking?
Simply download the app from the Google Play or iTunes store and click the enroll option.
Still have questions? Visit our help center.
