Online & Mobile Banking Updates

Read about our latest updates to Online and Mobile Banking

Online & Mobile Banking Updates

business banking team

September Updates

Introducing Citadel Business Banking

Citadel Credit Union officially launched its new Business Banking division on August 1. To expand upon existing offerings for business members, we’re proud to officially introduce our new team and full suite of Business Banking products and services to the local business community.

Comprehensive options include a variety of flexible checking and savings accounts, certificates, business loans, commercial mortgages, online banking tools, and Cash Management Solutions.

To support this launch, you’ll notice a new Business section on our website with information, tools, and resources specifically for business members. The existing content for personal banking remains in a separate Personal tab, so you still have access to all your banking, saving, and borrowing needs.

Read our latest press release for more information about the launch of Business Banking.

Now Live: Website Enhancements

We’re excited to announce a few changes to the Citadel website!  You'll notice a new look-and-feel on the homepage, in addition to the new features listed below! 

  • Online & Mobile Banking Login: The login will remain at the top of our website, in the same location, along with search. However, the login box will now display larger so you can enter your credentials or get help with access, just as you do today.
  • New navigation for Business Banking: Intuitive navigation for quick, easy access to both Personal and Business products and services.
  • Customer Support: Access frequently searched items like Citadel’s routing number, Branch Hours, Video Connect, Locations, Rates and Customer Support.
  • Enhanced Mobile Experience: Streamlined mobile experience with optimized navigation for your mobile device.
  • Financial Wellness: We’ve added featured articles to help build your financial strength.

The homepage URL (CitadelBanking.com) will not change, and none of the existing pages or tools will be removed.

Introducing Teen Debit Accounts

When it’s time for your teenager to get an intro to everyday spending, you can start strong with a free debit card that’s all their own. Citadel’s Teen Debit Accounts are designed to encourage teachable moments and help families practice spending and saving together.

Starting at age 13, teens are eligible for their own account with joint ownership shared by a parent or guardian. You can easily setup direct deposit for paychecks from a summer job, or send and receive payments from friends and family when you connect the card to cash apps like Venmo, PayPal, or Zelle.

To learn more about Teen Debit Accounts visit CitadelBanking.com/TeenDebit

Online & Mobile Banking Updates

  • Push Notifications for Security Alerts: In addition to text and email, members will now have the option of enrolling in push notifications for all security alerts.
  • Mobile Quick Balance: Once opted into this feature, members will have the ability to view up to 5 account balances prior to logging into the mobile application.
  • Improved connectivity when adding or accessing Money Manager accounts: Enhancements have been made so that members should experience less errors and aggregation issues when viewing accounts that are linked via Money Manager.

Other UX improvements:

  • Ability to nickname an account from account history on the Details tab.
  • Added option for Money Manager users to unlink all accounts at a linked Financial Institution in the Details tab.
  • Group Management controls available on the Account Overview page allows members to create or edit a group name, as well as move or collapse a group.
  • Text banking settings available on the Details & Settings tab.
  • Updated Quick Transfer workflow that allows for members to include a memo field and the ability to change the transfer date
  • Updated ability to upload and download attachment on mobile devices via Secure Messages.

Voice Banking With Adel

Adel replaces the traditional dial-pad menu with a new voice-driven experience. You can talk to Adel and get answers quickly and easily while you're on the go. To learn more, visit CitadelBanking.com/Adel

Online Appointment Scheduling

We recently launched a new online appointment scheduling tool ― so you can bank with us on your schedule at a local branch or over phone. Simply choose where, when, and who you want to meet with. Once your appointment is booked, you can manage it and get reminders.

Learn more and schedule and appointment at CitadelBanking.com/Schedule

Citadel Video Connect

We’re changing the way you bank with us, making it easier than ever to chat face-to-face with a local Citadel team member. The best part? You can connect with us from the safety of home—with just a few clicks on your laptop, desktop computer, or your mobile device! With Citadel Video Connect, you can:

  • Get assistance applying for a loan
  • Open a checking or saving account
  • Complete a wire transfer virtually
  • Talk to an expert about a mortgage or refinance

Learn more and give it a try at CitadelBanking.com/VideoConnect 

We Want to Hear From You!

We are always striving to improve your experience and would love your feedback. Please let us know how we're doing at any time!

Depositing checks from your mobile device is fast, easy, and secure with Citadel’s Mobile Deposit.

Learn More

Hear From Our Customers

Frequently Asked Questions

What is the new structure for Citadel’s Online and Mobile Banking navigation menu?

Below outlines the new structure for Citadel's Online and Mobile Banking navigation menu:

Accounts

  • ACCOUNT OVERVIEW
  • ONLINE ACTIVITY
  • EDOCUMENTS
  • INVESTMENT ACCOUNTS
  • ACCOUNT ALERTS
  • CHECKING REWARDS
  • ORDER CHECKS
  • COURTESY PAY
  • ADD EXTERNAL ACCOUNT
  • MANAGE EXTERNAL ACCOUNT
  • OPEN AN ACCOUNT

Transactions

  • TRANSFER FUNDS
  • MEMBER TO MEMBER TRANSFER
  • STOP PAYMENT
  • MAKE A DEPOSIT (Mobile App Only)

Payments

  • LOAN PAYMENTS
  • BILL PAYER
  • SKIP-A-PAYMENT (COMING SOON!)

Manage Cards

  • REWARDS POINTS
  • CARD CONTROL (Mobile App Only)
  • REPORT LOST/STOLEN
  • CARD FRAUD ALERTS
  • APPLY FOR A CREDIT CARD
  • MC AUTOBILLER UPDATER

Loans

  • LOAN PAYMENT
  • APPLY FOR A CREDIT CARD
  • APPLY FOR AN AUTO LOAN
  • APPLY FOR A PERSONAL LOAN
  • APPLY FOR A MORTGAGE
  • APPLY FOR A HOME EQUITY

Additional Services

  • INVESTMENTS
  • ORDER CHECKS
  • SECURE FORMS
  • TEXT BANKING

My Profile & Preferences

  • CONTACT INFORMATION
  • SECURITY ALERTS
  • SECURITY PREFERENCES
  • EDCOUMENT PREFERENCES
  • BILL PAYER PREFERENCES

Secure Messages

Help

  • CONTACT US
  • FREQUENTLY ASKED QUESTIONS
  • FEEDBACK
  • ATM/BRANCH LOCATOR

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How do I create a nickname for my accounts in Online & Mobile Banking?

You can easily set nicknames for all of your accounts in Online and Mobile Banking. Nicknames display on your Account Overview screen and help you identify accounts more quickly and easily!

Follow these quick steps to set up nicknames:

  • Select ‘My Profile & Preferences’ from the main menu
  • Select ‘Account Preferences’ 
  • Choose an account to work with and select 'Nickname Account' to edit your account nickname.
  • Enter a new name and click the check mark when you are finished!

 

Can I change the way my accounts display in Online and Mobile Banking?

You can organize your accounts into groups. Create a new group by clicking and holding an account tile, then dragging and dropping it to the pop-up icon. Create a group nickname and click the check mark when you are finished. After a group is made, you can reorganize the Home page by deleting a group without removing those accounts from the Home page.

How do I edit my account groups in Online and Mobile Banking?

You can remove all accounts from a group by clicking and holding an account tile and dragging it to another group and dropping it. Click the Yes, delete button to delete the group. Additionally, you can re-order your accounts on the Account Preferences screen by clicking the up or down arrows.

Can I edit the titles of my grouped accounts in Online and Mobile Banking?

The names of existing groups can be edited in just two easy steps:

Click the pencil/edit icon to edit your group nickname.
Enter a new name and click the check mark when you are finished.

How do I enroll for Mobile Banking?

Simply download the app from the Google Play or iTunes store and click the enroll option.

Still have questions? Visit our help center.