Online and Mobile Banking Updates

Read about our latest updates to Online and Mobile Banking

Online & Mobile Banking Updates

online banking

COMING SOON – Updates to the Online and Mobile Banking menu.

May 2019 Updates 

Now Live – Updates to the Online and Mobile Banking Menu:

We’ve made it easier to bank with us online or from your mobile device! Soon, you’ll see an updated, more streamlined menu in Online and Mobile Banking. Our goal is to give you the best experience possible and save you time.

Enjoy a simplified menu:

  • Accounts: View account activity and manage alerts
  • Transactions: Transfer funds, make deposits, and stop payments
  • Payments: Make loan and bill payments in one place
  • Manage Cards: View your cards, access rewards, and report cards as lost or stolen
  • Loans: Skip-a-payment or apply for loans
  • Additional Services: Order checks, access your investments, and more
  • My Profile & Preferences: Set alerts and preferences
  • Help: Contact Citadel, locate branches, and more

View a complete list of changes to Citadel’s Online and Mobile Banking Menu. 

PLEASE NOTE: All customers will be presented with updated Terms and Conditions the first time you login after the changes take effect. The updated disclosure has new information regarding Citadel's Card Control app

Most Recent Updates: 

Lost or Stolen Card Re-Order

We now offer the ability to flag your credit or debit card lost or stolen and then choose to have a replacement card sent out immediately.

Courtesy Pay Debit Card Opt-In

We've made it easier for you to opt-in to Debit Card Courtesy Pay, simply complete the form in Online and Mobile Banking. Citadel's Debit Card Courtesy Pay can cover your debit card transactions if your purchases exceed your available balance so you can shop with confidence. Read more about Courtesy Pay.

Mastercard Automatic Biller Updater

You can now opt-out of the Mastercard Automatic Biller updater service right in Online and Mobile Banking. Read more about Mastercard Automatic Biller Updater.

Depositing checks from your mobile device is fast, easy, and secure with Citadel’s Mobile Deposit.

Learn More

Hear From Our Customers

Frequently Asked Questions

What is the new structure for Citadel’s Online and Mobile Banking navigation menu?

Below outlines the new structure for Citadel's Online and Mobile Banking navigation menu:

Accounts

  • ACCOUNT OVERVIEW
  • ONLINE ACTIVITY
  • EDOCUMENTS
  • INVESTMENT ACCOUNTS
  • ACCOUNT ALERTS
  • CHECKING REWARDS
  • ORDER CHECKS
  • COURTESY PAY
  • ADD EXTERNAL ACCOUNT
  • MANAGE EXTERNAL ACCOUNT
  • OPEN AN ACCOUNT

Transactions

  • TRANSFER FUNDS
  • MEMBER TO MEMBER TRANSFER
  • STOP PAYMENT
  • MAKE A DEPOSIT (Mobile App Only)

Payments

  • LOAN PAYMENTS
  • BILL PAYER
  • SKIP-A-PAYMENT (COMING SOON!)

Manage Cards

  • REWARDS POINTS
  • CARD CONTROL (Mobile App Only)
  • REPORT LOST/STOLEN
  • CARD FRAUD ALERTS
  • APPLY FOR A CREDIT CARD
  • MC AUTOBILLER UPDATER

Loans

  • LOAN PAYMENT
  • APPLY FOR A CREDIT CARD
  • APPLY FOR AN AUTO LOAN
  • APPLY FOR A PERSONAL LOAN
  • APPLY FOR A MORTGAGE
  • APPLY FOR A HOME EQUITY

Additional Services

  • INVESTMENTS
  • ORDER CHECKS
  • SECURE FORMS
  • TEXT BANKING

My Profile & Preferences

  • CONTACT INFORMATION
  • SECURE MESSAGES
  • SECURITY ALERTS
  • SECURITY PREFERENCES
  • EDCOUMENT PREFERENCES
  • BILL PAYER PREFERENCES

Help

  • CONTACT US
  • FREQUENTLY ASKED QUESTIONS
  • FEEDBACK
  • ATM/BRANCH LOCATOR

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How do I create a nickname for my accounts in Online & Mobile Banking?

You can easily set nicknames for all of your accounts in Online and Mobile Banking. Nicknames display on your Account Overview screen and help you identify accounts more quickly and easily!

Follow these quick steps to set up nicknames:

  • Select ‘My Profile & Preferences’ from the main menu
  • Select ‘Account Preferences’ 
  • Choose an account to work with and select 'Nickname Account' to edit your account nickname.
  • Enter a new name and click the check mark when you are finished!

 

Can I change the way my accounts display in Online and Mobile Banking?

You can organize your accounts into groups. Create a new group by clicking and holding an account tile, then dragging and dropping it to the pop-up icon. Create a group nickname and click the check mark when you are finished. After a group is made, you can reorganize the Home page by deleting a group without removing those accounts from the Home page.

How do I edit my account groups in Online and Mobile Banking?

You can remove all accounts from a group by clicking and holding an account tile and dragging it to another group and dropping it. Click the Yes, delete button to delete the group. Additionally, you can re-order your accounts on the Account Preferences screen by clicking the up or down arrows.

Can I edit the titles of my grouped accounts in Online and Mobile Banking?

The names of existing groups can be edited in just two easy steps:

Click the pencil/edit icon to edit your group nickname.
Enter a new name and click the check mark when you are finished.

How do I enroll for Mobile Banking?

Simply download the app from the Google Play or iTunes store and click the enroll option.

Still have questions? Visit our help center.