Online & Mobile Banking Updates

Read about our latest updates to Online and Mobile Banking

Online & Mobile Banking Updates

video connect

April Updates 

Citadel Video Connect

We’re changing the way you bank with us, making it easier than ever to chat face-to-face with a local Citadel team member. The best part? You can connect with us from the safety of home—with just a few clicks on your laptop, desktop computer, or your mobile device! With Citadel Video Connect, you can:

  • Get assistance applying for a loan
  • Open a checking or saving account
  • Complete a wire transfer virtually
  • Talk to an expert about a mortgage or refinance

Learn more and give it a try at CitadelBanking.com/VideoConnect

Contactless Cards

Introducing an easier way to pay. With built-in chip security, contactless payments let you breeze through checkout quickly and safely when you’re on-the-go.

Members will be receiving new contactless credit cards starting in October 2020 and new contactless debit cards in early 2021.

Visit CitadelBanking.com/Contactless to stay up-to-date on important information, explore the benefits, read our FAQs, and learn how to use your new contactless card(s).

Keep an eye on your mailbox and email for updates on when you’ll receive your new card(s).

citadel credit union

A Brand New Look. Built for You

Last month we introduced our new brand to our members and community— including our new look, logo, and tagline. Citadel Credit Union is built on the unshakeable promise to serve those who work to build a better future for us all. To better reflect this promise and our role as a not-for-profit credit union, we have rebranded, with a more modern design and visual identity.

Beyond our visual changes, we promise to help you live your brightest future by inspiring you with the guidance and tools to build your financial strength— today and tomorrow.

Explore Our New Look
See What’s Changing
Join Us and Start Your Journey
View All FAQs
Read the Press Release

To learn more about our new brand, visit CitadelBanking.com/NewBrand

New Mastercard Rewards 

Introducing a more rewarding way to shop for Business, Rewards and World cardholders! Enjoy more reward options and an easier redemption process.

A New Way to Earn:

  • More ways to redeem such as eGift cards and Pay with Rewards
  • New, simplified earning and redemption summaries
  • Self-transfer points to other members

To learn more about the redemption options and process, visit CitadelBanking.com/ManageMyRewards.

Now Live: Apple Watch App

Enjoy convenient, 24/7 mobile banking right from your Apple Watch! Once enabled, you will be able to view account balances, transactions, and more. To learn more about this exciting new feature, visit our Mobile Banking App page to get started today!

Please be advised: This update will prompt you to request a new Secure Access Code to register your device in addition to updating your Citadel Mobile App.  

We Want to Hear From You!

We are always striving to improve your experience and would love your feedback. Please let us know how we're doing at any time!

Depositing checks from your mobile device is fast, easy, and secure with Citadel’s Mobile Deposit.

Learn More

Hear From Our Customers

Frequently Asked Questions

What is the new structure for Citadel’s Online and Mobile Banking navigation menu?

Below outlines the new structure for Citadel's Online and Mobile Banking navigation menu:

Accounts

  • ACCOUNT OVERVIEW
  • ONLINE ACTIVITY
  • EDOCUMENTS
  • INVESTMENT ACCOUNTS
  • ACCOUNT ALERTS
  • CHECKING REWARDS
  • ORDER CHECKS
  • COURTESY PAY
  • ADD EXTERNAL ACCOUNT
  • MANAGE EXTERNAL ACCOUNT
  • OPEN AN ACCOUNT

Transactions

  • TRANSFER FUNDS
  • MEMBER TO MEMBER TRANSFER
  • STOP PAYMENT
  • MAKE A DEPOSIT (Mobile App Only)

Payments

  • LOAN PAYMENTS
  • BILL PAYER
  • SKIP-A-PAYMENT (COMING SOON!)

Manage Cards

  • REWARDS POINTS
  • CARD CONTROL (Mobile App Only)
  • REPORT LOST/STOLEN
  • CARD FRAUD ALERTS
  • APPLY FOR A CREDIT CARD
  • MC AUTOBILLER UPDATER

Loans

  • LOAN PAYMENT
  • APPLY FOR A CREDIT CARD
  • APPLY FOR AN AUTO LOAN
  • APPLY FOR A PERSONAL LOAN
  • APPLY FOR A MORTGAGE
  • APPLY FOR A HOME EQUITY

Additional Services

  • INVESTMENTS
  • ORDER CHECKS
  • SECURE FORMS
  • TEXT BANKING

My Profile & Preferences

  • CONTACT INFORMATION
  • SECURITY ALERTS
  • SECURITY PREFERENCES
  • EDCOUMENT PREFERENCES
  • BILL PAYER PREFERENCES

Secure Messages

Help

  • CONTACT US
  • FREQUENTLY ASKED QUESTIONS
  • FEEDBACK
  • ATM/BRANCH LOCATOR

Log Off

How do I create a nickname for my accounts in Online & Mobile Banking?

You can easily set nicknames for all of your accounts in Online and Mobile Banking. Nicknames display on your Account Overview screen and help you identify accounts more quickly and easily!

Follow these quick steps to set up nicknames:

  • Select ‘My Profile & Preferences’ from the main menu
  • Select ‘Account Preferences’ 
  • Choose an account to work with and select 'Nickname Account' to edit your account nickname.
  • Enter a new name and click the check mark when you are finished!

 

Can I change the way my accounts display in Online and Mobile Banking?

You can organize your accounts into groups. Create a new group by clicking and holding an account tile, then dragging and dropping it to the pop-up icon. Create a group nickname and click the check mark when you are finished. After a group is made, you can reorganize the Home page by deleting a group without removing those accounts from the Home page.

How do I edit my account groups in Online and Mobile Banking?

You can remove all accounts from a group by clicking and holding an account tile and dragging it to another group and dropping it. Click the Yes, delete button to delete the group. Additionally, you can re-order your accounts on the Account Preferences screen by clicking the up or down arrows.

Can I edit the titles of my grouped accounts in Online and Mobile Banking?

The names of existing groups can be edited in just two easy steps:

Click the pencil/edit icon to edit your group nickname.
Enter a new name and click the check mark when you are finished.

How do I enroll for Mobile Banking?

Simply download the app from the Google Play or iTunes store and click the enroll option.

Still have questions? Visit our help center.