Push Notifications for Security Alerts: In addition to text and email, members will now have the option of enrolling in push notifications for all security alerts.
Mobile Quick Balance: Once opted into this feature, members will have the ability to view up to 5 account balances prior to logging into the mobile application.
Improved connectivity when adding or accessing Money Manager accounts: Enhancements have been made so that members should experience less errors and aggregation issues when viewing accounts that are linked via Money Manager.
Other UX improvements:
Ability to nickname an account from account history on the Details tab.
Added option for Money Manager users to unlink all accounts at a linked Financial Institution in the Details tab.
Group Management controls available on the Account Overview page allows members to create or edit a group name, as well as move or collapse a group.
Text banking settings available on the Details & Settings tab.
Updated Quick Transfer workflow that allows for members to include a memo field and the ability to change the transfer date
Updated ability to upload and download attachment on mobile devices via Secure Messages.
Voice Banking With Adel
Adel replaces the traditional dial-pad menu with a new voice-driven experience. You can talk to Adel and get answers quickly and easily while you're on the go. To learn more, visit CitadelBanking.com/Adel
Online Appointment Scheduling
We recently launched a new online appointment scheduling tool ― so you can bank with us on your schedule at a local branch or over phone. Simply choose where, when, and who you want to meet with. Once your appointment is booked, you can manage it and get reminders.
We’re changing the way you bank with us, making it easier than ever to chat face-to-face with a local Citadel team member. The best part? You can connect with us from the safety of home—with just a few clicks on your laptop, desktop computer, or your mobile device! With Citadel Video Connect, you can:
“I've been with Citadel since 2000. I have never been with a credit union that's as easy to access, or is as customer-centric and friendly. I love the Bill Payer and haven't written a check in years. It's always a pleasure to walk into my branch or use the drive-up window. Every employee I've ever encountered has been exceptional. I would recommend these folks to anyone who is frustrated with their bank. You'll never leave. ”
“I appreciate the cutting-edge and forward-thinking advantages of being a Citadel member. My husband belongs to another credit union, but with Citadel's new Money Manager feature I can access both with just one sign-in, which makes my life so much easier! I continue to go to the branch to have a human person service my banking needs. The Springfield Branch personnel is an awesome group who put Citadel on the map with their personal service! That human touch cannot be replaced with automation.”
“I love banking with citadel. Mobile banking is so convenient and easy. I wouldn't bank anywhere else. I've never had a problem with anything. The representatives are wonderful when I've needed to call.”
“I have been a Citadel member 20+ years. I have never had a an issue that was not handled immediately. The customer service is amazing! Online Banking is super simple and easy to use. I do 90% of my banking online or using the Citadel app. Anytime banking conversations arise I praise Citadel and try to convert all my friends and family to Citadel!”
“I first opened my account with Citadel when I was working in Kennett Square 17 years ago. After 17 years I still have my account with Citadel. Great customer service, and their Online Banking is AWESOME.”
“I have been with Citadel since 1990 and have had nothing but great experiences and great service. Their Online Banking tools have made banking a dream. Citadel strives to improve services all the time. I will never bank anywhere else.”
“Citadel is a very good provider of banking services in Montgomery and Chester County. I have been with them for over 20 years. I do most of my banking online. The interest rates are very competitive, and customer service has always been very good. I highly recommend Citadel.”
You can organize your accounts into groups. Create a new group by clicking and holding an account tile, then dragging and dropping it to the pop-up icon. Create a group nickname and click the check mark when you are finished. After a group is made, you can reorganize the Home page by deleting a group without removing those accounts from the Home page.
You can remove all accounts from a group by clicking and holding an account tile and dragging it to another group and dropping it. Click the Yes, delete button to delete the group. Additionally, you can re-order your accounts on the Account Preferences screen by clicking the up or down arrows.