Online and Mobile Banking Updates

Read about our latest updates to Online and Mobile Banking

Online & Mobile Banking Updates

September Updates 

Live September 24, 2019 – Introducing our new Mobile Banking quick links!

We've listened to your feedback and are excited to introduce the latest Mobile Banking update. To make using Mobile Banking even easier, we've added four new quick links to the home screen. The new links are:

  • Transfer Funds
  • Pay a Bill
  • Deposit a Check
  • ATMs and Branches

 

Citadel Mobile Banking home screen

We are always striving to improve your experience and would love your feedback. Please let us know how we're doing at any time!

Most Recent Updates:

Skip-a-Pay

For those times in life when you need a little extra cash, skipping a loan payment might be a good solution. With Citadel’s Skip-a-Pay, for a $35 fee you can skip your next auto or personal loan payment for the next month it is due. It’s easy to skip payments yourself through Online Banking or the Citadel Mobile App. Find out if you have an eligible loan today!

Card Control

Card Control allows you to set controls and manage your Citadel debit and credit cards from one centralized location within the Mobile Banking App. Enjoy added security and peace of mind knowing you have control over how, when, and where your cards are used. Download the Card Control app today to get started! Download for AppleDownload for Andriod.

Online and Mobile Banking Menu:

We’ve made it easier to bank with us online or from your mobile device! You will notice a more streamlined menu in Online and Mobile Banking. Our goal is to give you the best experience possible and save you time.

Enjoy a simplified menu:

  • Accounts: View account activity and manage alerts
  • Transactions: Transfer funds, make deposits, and stop payments
  • Payments: Make loan and bill payments in one place
  • Manage Cards: View your cards, access rewards, and report cards as lost or stolen
  • Loans: Skip-a-payment or apply for loans
  • Additional Services: Order checks, access your investments, and more
  • My Profile & Preferences: Set alerts and preferences
  • Help: Contact Citadel, locate branches, and more

View a complete list of changes to Citadel’s Online and Mobile Banking Menu. 

Depositing checks from your mobile device is fast, easy, and secure with Citadel’s Mobile Deposit.

Learn More

Hear From Our Customers

Frequently Asked Questions

What is the new structure for Citadel’s Online and Mobile Banking navigation menu?

Below outlines the new structure for Citadel's Online and Mobile Banking navigation menu:

Accounts

  • ACCOUNT OVERVIEW
  • ONLINE ACTIVITY
  • EDOCUMENTS
  • INVESTMENT ACCOUNTS
  • ACCOUNT ALERTS
  • CHECKING REWARDS
  • ORDER CHECKS
  • COURTESY PAY
  • ADD EXTERNAL ACCOUNT
  • MANAGE EXTERNAL ACCOUNT
  • OPEN AN ACCOUNT

Transactions

  • TRANSFER FUNDS
  • MEMBER TO MEMBER TRANSFER
  • STOP PAYMENT
  • MAKE A DEPOSIT (Mobile App Only)

Payments

  • LOAN PAYMENTS
  • BILL PAYER
  • SKIP-A-PAYMENT (COMING SOON!)

Manage Cards

  • REWARDS POINTS
  • CARD CONTROL (Mobile App Only)
  • REPORT LOST/STOLEN
  • CARD FRAUD ALERTS
  • APPLY FOR A CREDIT CARD
  • MC AUTOBILLER UPDATER

Loans

  • LOAN PAYMENT
  • APPLY FOR A CREDIT CARD
  • APPLY FOR AN AUTO LOAN
  • APPLY FOR A PERSONAL LOAN
  • APPLY FOR A MORTGAGE
  • APPLY FOR A HOME EQUITY

Additional Services

  • INVESTMENTS
  • ORDER CHECKS
  • SECURE FORMS
  • TEXT BANKING

My Profile & Preferences

  • CONTACT INFORMATION
  • SECURITY ALERTS
  • SECURITY PREFERENCES
  • EDCOUMENT PREFERENCES
  • BILL PAYER PREFERENCES

Secure Messages

Help

  • CONTACT US
  • FREQUENTLY ASKED QUESTIONS
  • FEEDBACK
  • ATM/BRANCH LOCATOR

Log Off

How do I create a nickname for my accounts in Online & Mobile Banking?

You can easily set nicknames for all of your accounts in Online and Mobile Banking. Nicknames display on your Account Overview screen and help you identify accounts more quickly and easily!

Follow these quick steps to set up nicknames:

  • Select ‘My Profile & Preferences’ from the main menu
  • Select ‘Account Preferences’ 
  • Choose an account to work with and select 'Nickname Account' to edit your account nickname.
  • Enter a new name and click the check mark when you are finished!

 

Can I change the way my accounts display in Online and Mobile Banking?

You can organize your accounts into groups. Create a new group by clicking and holding an account tile, then dragging and dropping it to the pop-up icon. Create a group nickname and click the check mark when you are finished. After a group is made, you can reorganize the Home page by deleting a group without removing those accounts from the Home page.

How do I edit my account groups in Online and Mobile Banking?

You can remove all accounts from a group by clicking and holding an account tile and dragging it to another group and dropping it. Click the Yes, delete button to delete the group. Additionally, you can re-order your accounts on the Account Preferences screen by clicking the up or down arrows.

Can I edit the titles of my grouped accounts in Online and Mobile Banking?

The names of existing groups can be edited in just two easy steps:

Click the pencil/edit icon to edit your group nickname.
Enter a new name and click the check mark when you are finished.

How do I enroll for Mobile Banking?

Simply download the app from the Google Play or iTunes store and click the enroll option.

Still have questions? Visit our help center.