Online & Mobile Banking Updates

January Updates 

Contactless Cards

Introducing an easier way to pay. With built-in chip security, contactless payments let you breeze through checkout quickly and safely when you’re on-the-go.

Members will be receiving new contactless credit cards starting in October 2020 and new contactless debit cards in early 2021.

Visit CitadelBanking.com/Contactless to stay up-to-date on important information, explore the benefits, read our FAQs, and learn how to use your new contactless card(s).

Keep an eye on your mailbox and email for updates on when you’ll receive your new card(s).

A Brand New Look. Built for You

Last month we introduced our new brand to our members and community— including our new look, logo, and tagline. Citadel Credit Union is built on the unshakeable promise to serve those who work to build a better future for us all. To better reflect this promise and our role as a not-for-profit credit union, we have rebranded, with a more modern design and visual identity.

Beyond our visual changes, we promise to help you live your brightest future by inspiring you with the guidance and tools to build your financial strength— today and tomorrow.

⇨ Explore Our New Look
⇨ See What’s Changing
⇨ Join Us and Start Your Journey
⇨ View All FAQs
⇨ Read the Press Release

To learn more about our new brand, visit CitadelBanking.com/NewBrand

New Mastercard Rewards 

Introducing a more rewarding way to shop for Business, Rewards and World cardholders! Enjoy more reward options and an easier redemption process.

A New Way to Earn:

• More ways to redeem such as eGift cards and Pay with Rewards
• New, simplified earning and redemption summaries
• Self-transfer points to other members

To learn more about the redemption options and process, visit CitadelBanking.com/ManageMyRewards.

Now Live: Apple Watch App

Enjoy convenient, 24/7 mobile banking right from your Apple Watch! Once enabled, you will be able to view account balances, transactions, and more. To learn more about this exciting new feature, visit our Mobile Banking App page to get started today!

Please be advised: This update will prompt you to request a new Secure Access Code to register your device in addition to updating your Citadel Mobile App. 

Updates to Online and Mobile Banking

Please note: If you don’t have automatic updates on your mobile device, you’ll need to download the new version of the Citadel Mobile App on November 20.

• Fund Transfer Enhancements: You’ll have the ability to edit a one-time or recurring transfer. Easily edit any information about your scheduled transaction, in addition to the following new features:

✔ The start date and frequency have been separated for easier management
✔ A day of the week option has been added for recurring transfers 

• Money Manager New Accounts: With Citadel Money Manager, you’ll be able to add and manage accounts manually. For example, you can add assets such as your home and define its market value, which can then be added to your Net Worth statement.

• Account Details: With the update, you can adjust the visibility of individual accounts. Simply choose to show an account within the Account Overview or the Financial Tools view under “Details” and “Settings.” If you deselect “Account Overview” or “Financial Tools” the account will be hidden.

• New options under Quick Actions: You’ll be able to edit an account nickname right from the overview screen using Quick Actions. 

• New eDocuments Experience: Starting in December, enjoy easier access to monthly statements, billing notices, credit card statements, eNotices, and Tax/Escrow documents. Take a look at a sneak peek below!

We Want to Hear From You!

We are always striving to improve your experience and would love your feedback. Please let us know how we're doing at any time!