Online Banking is AWESOME
“I first opened my account with Citadel when I was working in Kennett Square 17 years ago. After 17 years I still have my account with Citadel. Great customer service, and their Online Banking is AWESOME.”
Online and Mobile Banking Updates
New - Streamlined Loan Payments in Online and Mobile Banking!
May 2018 Updates
Streamlined Loan Payments
NOW LIVE - a streamlined Loan Payment section in Online and Mobile Banking. The new section is available from the main menu, after Funds Transfer - 'Loan Payment'.
Selecting 'Loan Payment' will take you to a new screen that is optimized for paying your loans quicker and easier from your existing Citadel Accounts and any External Accounts you have added. Highlighted features are:
- Transfer to any Citadel loan or credit card, with payment amounts pre-filled after selecting payment option.
- Choose from several payment options; statement balance, minimum balance, and more!
- View your loan details such as; Interest rate, due dates, and payoff amounts.
We are very excited to launch this new enhancement!
Most Recent Updates
Citadel Account Alerts - Now Available
Citadel Account Alerts are the perfect tool to help you manage your account, giving you peace of mind when you’re on-the-go. Receive personalized alerts for your account activity via email or directly to your mobile phone. Account Alerts monitor your account every 10 minutes for new activity, ensuring you have real-time account information right at your fingertips. Learn More!
Account Overview Screen Updates
We have made updates to the Account Overview screen to display the highest priority account information as soon as you log in. For example, loans will now show your Due Date and Current Balance, saving you a step to get the important details you need to manage your accounts more efficiently. In addition, you will see more streamlined account titles (for example, “60M Certificate” instead of “60 Month Certificate”).
The details of the changes are as follows:
- Savings, Checking, Money Market & IRA accounts will now display Available Balance and Current balance.
- Loan Accounts will now display Due Date and Current balance.
- Certificate Accounts will now display Maturity Date and Current Balance.
Quick Tip: Did you know you can set nicknames for all of your accounts? Nicknames display on your Account Overview screen and help you identify accounts more quickly and easily!
Follow these quick steps to set up nicknames:
- Select ‘Preferences’ from the menu
- Select ‘Account Preferences’
- Choose an account to work with and select 'Nickname Account' to edit your account nickname.
- Enter a new name and click the check mark when you are finished!
Frequently Asked Questions
Can I change the way my accounts display in Online and Mobile Banking?
You can organize your accounts into groups. Create a new group by clicking and holding an account tile, then dragging and dropping it to the pop-up icon. Create a group nickname and click the check mark when you are finished. After a group is made, you can reorganize the Home page by deleting a group without removing those accounts from the Home page.
How do I edit my account groups in Online and Mobile Banking?
You can remove all accounts from a group by clicking and holding an account tile and dragging it to another group and dropping it. Click the Yes, delete button to delete the group. Additionally, you can re-order your accounts on the Account Preferences screen by clicking the up or down arrows.
Can I edit the titles of my grouped accounts in Online and Mobile Banking?
The names of existing groups can be edited in just two easy steps:
Click the pencil/edit icon to edit your group nickname.
Enter a new name and click the check mark when you are finished.
How do I enroll for Mobile Banking?
Simply download the app from the Google Play or iTunes store and click the enroll option.
Still have questions? Visit our help center.
Hear From Our Customers
Nothing But Great Experiences
“I have been with Citadel since 1990 and have had nothing but great experiences and great service. Their Online Banking tools have made banking a dream. Citadel strives to improve services all the time. I will never bank anywhere else.”
Highly Recommend Citadel
“Citadel is a very good provider of banking services in Montgomery and Chester County. I have been with them for over 20 years. I do most of my banking online. The interest rates are very competitive, and customer service has always been very good. I highly recommend Citadel.”
Confidence to Bank Online
“I want to thank Robyn in the Call Center for her detailed information and tutorial on how to navigate and best use my online account. Robyn took extra special care to make sure I understood everything, and gave me the confidence to bank online, which I had been intimidated about until now!”
EXTREMELY helpful
“I recently spoke with one of Citadel's employees today. Carol, in the Call Center, was EXTREMELY helpful. She patiently guided me through the process of Online Banking, even though it took at least 30 minutes! She did not become impatient and helped me get my account set up so I can make payments online. I wish other bank representatives were as helpful as Carol. I can't say thank you enough!”
