Online and Mobile Banking Updates
New - Citadel has recently launched three new self-service enhancements in Online and Mobile Banking.
NOW LIVE - Citadel has recently launched three new self-service enhancements in Online and Mobile Banking that will make banking with us more seamless and streamlined. As a customer, you will now have the option to automatically re-order a lost or stolen credit or debit card, opt-in to Debit Card Courtesy Pay and have access to the Mastercard Automatic Biller Updater opt-out form.
All of the these tools are now available in Online and Mobile Banking under 'Services' on the main menu.
We now offer the ability to flag your credit or debit card lost or stolen and then choose to have a replacement card sent out immediately.
We've made it easier for you to opt-in to Debit Card Courtesy Pay, simply complete the form in Online and Mobile Banking. Citadel's Debit Card Courtesy Pay can cover your debit card transactions if your purchases exceed your available balance so you can shop with confidence. Read more about Courtesy Pay.
You can now opt-out of the Mastercard Automatic Biller updater service right in Online and Mobile Banking. Read more about Matsercard Automatic Biller Updater.
“I have been a Citadel member 20+ years. I have never had a an issue that was not handled immediately. The customer service is amazing! Online Banking is super simple and easy to use. I do 90% of my banking online or using the Citadel app. Anytime banking conversations arise I praise Citadel and try to convert all my friends and family to Citadel!”
“I appreciate the cutting-edge and forward-thinking advantages of being a Citadel member. My husband belongs to another credit union, but with Citadel's new Money Manager feature I can access both with just one sign-in, which makes my life so much easier! I continue to go to the branch to have a human person service my banking needs. The Springfield Branch personnel is an awesome group who put Citadel on the map with their personal service! That human touch cannot be replaced with automation.”
“The website is easy to use for both my account information and to find general information about Citadel. I also use the mobile app, which is also very intuitive to use.”
“I find it very easy and convenient to check our account, which I do often. I love Online Banking and the convenience it offers, plus the fact that I am able to so 24/7.”
“I am very pleased with the Bill Payer option on my account. It helps me stay current and avoid extra charges for late fees.”
“I first opened my account with Citadel when I was working in Kennett Square 17 years ago. After 17 years I still have my account with Citadel. Great customer service, and their Online Banking is AWESOME.”
“I have been with Citadel since 1990 and have had nothing but great experiences and great service. Their Online Banking tools have made banking a dream. Citadel strives to improve services all the time. I will never bank anywhere else.”
“Citadel is a very good provider of banking services in Montgomery and Chester County. I have been with them for over 20 years. I do most of my banking online. The interest rates are very competitive, and customer service has always been very good. I highly recommend Citadel.”
You can easily set nicknames for all of your accounts in Online and Mobile Banking. Nicknames display on your Account Overview screen and help you identify accounts more quickly and easily!
Follow these quick steps to set up nicknames:
You can organize your accounts into groups. Create a new group by clicking and holding an account tile, then dragging and dropping it to the pop-up icon. Create a group nickname and click the check mark when you are finished. After a group is made, you can reorganize the Home page by deleting a group without removing those accounts from the Home page.
You can remove all accounts from a group by clicking and holding an account tile and dragging it to another group and dropping it. Click the Yes, delete button to delete the group. Additionally, you can re-order your accounts on the Account Preferences screen by clicking the up or down arrows.
The names of existing groups can be edited in just two easy steps:
Click the pencil/edit icon to edit your group nickname.
Enter a new name and click the check mark when you are finished.
Simply download the app from the Google Play or iTunes store and click the enroll option.
Still have questions? Visit our help center.
