Online and Mobile Banking Updates

Read about our latest updates to Online and Mobile Banking

Online & Mobile Banking Updates

online and mobile banking

November Updates 

Coming soon! NEW Updates to Online and Mobile Banking.

Updates coming November 20:

Please note: If you don’t have automatic updates on your mobile device, you’ll need to download the new version of the Citadel Mobile App on November 20.

  • Fund Transfer Enhancements: You’ll have the ability to edit a one-time or recurring transfer. Easily edit any information about your scheduled transaction, in addition to the following new features:

✔ The start date and frequency have been separated for easier management
✔ A day of the week option has been added for recurring transfers 

  • Money Manager New Accounts: With Citadel Money Manager, you’ll be able to add and manage accounts manually. For example, you can add assets such as your home and define its market value, which can then be added to your Net Worth statement.
  • Account Details: With the update, you can adjust the visibility of individual accounts. Simply choose to show an account within the Account Overview or the Financial Tools view under “Details” and “Settings.” If you deselect “Account Overview” or “Financial Tools” the account will be hidden.
  • New options under Quick Actions: You’ll be able to edit an account nickname right from the overview screen using Quick Actions.

Updates coming December 1:

  • New eDocuments Experience: Starting in December, enjoy easier access to monthly statements, billing notices, credit card statements, eNotices, and Tax/Escrow documents. Take a look at a sneak peek below!
eDocuments 

Most Recent Updates:

Mobile Banking quick links

To make using Mobile Banking even easier, we've added four new quick links to the home screen. The new links are:

  • Transfer Funds
  • Pay a Bill
  • Deposit a Check
  • ATMs and Branches 

Card Control

Card Control allows you to set controls and manage your Citadel debit and credit cards from one centralized location within the Mobile Banking App. Enjoy added security and peace of mind knowing you have control over how, when, and where your cards are used. Download the Card Control app today to get started! Download for AppleDownload for Andriod.

We Want to Hear From You!

We are always striving to improve your experience and would love your feedback. Please let us know how we're doing at any time!

Depositing checks from your mobile device is fast, easy, and secure with Citadel’s Mobile Deposit.

Learn More

Hear From Our Customers

Frequently Asked Questions

What is the new structure for Citadel’s Online and Mobile Banking navigation menu?

Below outlines the new structure for Citadel's Online and Mobile Banking navigation menu:

Accounts

  • ACCOUNT OVERVIEW
  • ONLINE ACTIVITY
  • EDOCUMENTS
  • INVESTMENT ACCOUNTS
  • ACCOUNT ALERTS
  • CHECKING REWARDS
  • ORDER CHECKS
  • COURTESY PAY
  • ADD EXTERNAL ACCOUNT
  • MANAGE EXTERNAL ACCOUNT
  • OPEN AN ACCOUNT

Transactions

  • TRANSFER FUNDS
  • MEMBER TO MEMBER TRANSFER
  • STOP PAYMENT
  • MAKE A DEPOSIT (Mobile App Only)

Payments

  • LOAN PAYMENTS
  • BILL PAYER
  • SKIP-A-PAYMENT (COMING SOON!)

Manage Cards

  • REWARDS POINTS
  • CARD CONTROL (Mobile App Only)
  • REPORT LOST/STOLEN
  • CARD FRAUD ALERTS
  • APPLY FOR A CREDIT CARD
  • MC AUTOBILLER UPDATER

Loans

  • LOAN PAYMENT
  • APPLY FOR A CREDIT CARD
  • APPLY FOR AN AUTO LOAN
  • APPLY FOR A PERSONAL LOAN
  • APPLY FOR A MORTGAGE
  • APPLY FOR A HOME EQUITY

Additional Services

  • INVESTMENTS
  • ORDER CHECKS
  • SECURE FORMS
  • TEXT BANKING

My Profile & Preferences

  • CONTACT INFORMATION
  • SECURITY ALERTS
  • SECURITY PREFERENCES
  • EDCOUMENT PREFERENCES
  • BILL PAYER PREFERENCES

Secure Messages

Help

  • CONTACT US
  • FREQUENTLY ASKED QUESTIONS
  • FEEDBACK
  • ATM/BRANCH LOCATOR

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How do I create a nickname for my accounts in Online & Mobile Banking?

You can easily set nicknames for all of your accounts in Online and Mobile Banking. Nicknames display on your Account Overview screen and help you identify accounts more quickly and easily!

Follow these quick steps to set up nicknames:

  • Select ‘My Profile & Preferences’ from the main menu
  • Select ‘Account Preferences’ 
  • Choose an account to work with and select 'Nickname Account' to edit your account nickname.
  • Enter a new name and click the check mark when you are finished!

 

Can I change the way my accounts display in Online and Mobile Banking?

You can organize your accounts into groups. Create a new group by clicking and holding an account tile, then dragging and dropping it to the pop-up icon. Create a group nickname and click the check mark when you are finished. After a group is made, you can reorganize the Home page by deleting a group without removing those accounts from the Home page.

How do I edit my account groups in Online and Mobile Banking?

You can remove all accounts from a group by clicking and holding an account tile and dragging it to another group and dropping it. Click the Yes, delete button to delete the group. Additionally, you can re-order your accounts on the Account Preferences screen by clicking the up or down arrows.

Can I edit the titles of my grouped accounts in Online and Mobile Banking?

The names of existing groups can be edited in just two easy steps:

Click the pencil/edit icon to edit your group nickname.
Enter a new name and click the check mark when you are finished.

How do I enroll for Mobile Banking?

Simply download the app from the Google Play or iTunes store and click the enroll option.

Still have questions? Visit our help center.