Wonderful Representatives
“I love banking with citadel. Mobile banking is so convenient and easy. I wouldn't bank anywhere else. I've never had a problem with anything. The representatives are wonderful when I've needed to call.”
Banking Anytime, Anywhere
Citadel’s simple and convenient mobile banking app lets you bank at any time, from anywhere. Enjoy the security and flexibility of online banking right from your phone. Citadel's mobile bank app lets you manage your accounts 24/7 right from your fingertips. Also, we now have an app for the Apple Watch! You can view account balances, transactions, and more right from your device. Download now in the Apple Store.
Try our newly enhanced app for mobile banking and take advantage of services such as:
Deposit checks with Citadel's Mobile Banking App right into your account simply by taking a picture of your paper check.
Enjoy convenient, 24/7 mobile banking right from your Apple Watch! View account balances, transactions, and more. Follow the simple instructions below to get started today.
Hassle-free bill pay is just a few taps away. Simply sign into Citadel's app for mobile banking and start scheduling your payments.
Transfer funds and add external accounts right from your mobile device with Citadel's app for mobile banking.
Find the nearest branch or ATM right from within the our Mobile Banking app.
Redeem your rewards and shop at the CU Mall right from our banking app.
Stay on top of your accounts by setting customizable alerts in our banking app. Learn more about Citadel Account Alerts.
Have you locked yourself out of Citadel Online Banking due to several unsuccessful login attempts? No worries, watch this tutorial to learn how to unlock your Citadel account online using our self-service tool on your desktop, tablet, or mobile device.
Simply download the app from the Google Play or iTunes store and click the enroll option.
No, there is currently no charge for this service. However, the application would use data, so your wireless phone carrier may impose data or messaging charges. Please check with your wireless phone carrier for more information.
You can use Citadel Mobile Deposit to make remote deposits to any Primary Checking, Money Market and Savings account(s) you have available to you in Online or Mobile Banking.
Mobile Banking is as safe and secure as online banking. We use the same encryption for both services. Security Recommendation: For added security we recommend a couple extra steps:
Still have questions? Visit our help center.
Citadel Text banking is a simple to use texting service that allows you to quickly and easily get access to your balances, account history and perform account transfers. Just text a command to 226563 and Citadel will send your information right back via a text message!
You can activate an account for Text Banking by selecting 'Additional Services' under the main menu in Online and Mobile Banking. Then select 'Enroll Text Banking'. On the Text Enrollment screen You will see a choice for 'SMS OFF' - click or tap to expose the details for the account - select SMS/Text and toggle to 'On'. You can edit the SMS/Text Display name.
Yes, there are two ways to opt out of Citadel Text Banking:
Text STOP to 226563. An unsubscribe message will be sent to your number confirming the cancellation, but no more messages will be sent after that one.
You can also disable Text Banking in Online and Mobile Banking by selecting 'Additional Services' from the main menu then the 'Text Banking' from the list. tab. Select "Opt out and disable Text Banking" then click "Submit".
No, Citadel Text Banking is FREE product. However, normal message and data rates may apply.
Citadel Text Banking is supported by these carriers: Alltel, Appalachian Wireless, AT&T, Bluegrass Cellular, Boost Mobile, Cellcom, Cellular South, Centennial Wireless, Cincinnati Bell, GCI, Immix Wireless, Inland Cellular, IV Cellular, Nex-Tech Wireless, Nextel Communications, nTelos, Revol Wireless, Sprint PCS, T-Mobile, U.S. Cellular, United Wireless, Verizon Wireless, Virgin Mobile, and West Central Wireless.
Here is the list of commands you can use with Text Banking:
Yes, if you have an automatic signature with your text messages, when a command is sent to Citadel Text Banking it will read the signature as part of the command text and not be able to understand the request. You will need to disable automatic text signatures to use Citadel Text Banking.
Still have questions? Visit our help center.