Citadel Money Manager FAQs

Looking for help to manage your finances in Citadel Money Manager? We're here to help.

Citadel Money Manager Frequently Asked Questions

Review our frequently asked questions below to get quick answers and tips on using Citadel's new Money Manager. 

Citadel Money Manager Frequently Asked Questions

What is Citadel Money Manager?

Citadel Money Manger is a personal finance management tool that gives consumers valuable insights into their financial behavior, activities and goals. Citadel Money manager helps consumers to organize their finances by tracking transactions, reviewing expenditures, and creating budgets. The application is powered by MX, a powerful data partner that aggregates finances into center stage; molding it into a cohesive, intelligible, and interactive visualization.

Linking accounts held at external financial institutions allows you to manage your finances by seeing balances and transactions all in one place, on any device. Link your credit cards, loans, checking, and savings accounts from other financial institutions one time, and Money Manager keeps your view updated so you always see accurate balances and recent transactions.

Note: You can only link accounts from domestic, U.S.-based financial institutions.

Is there a fee to utilize Citadel Money Manager?

No, Citadel Money manager is a FREE tool that Citadel offers to help you get the full picture of your financial life.

How can I access Citadel Money Manager?

After you login into Online Banking, you will see the Money manger tools right on the Account Overview page. Select any of the tools or 'Link External Accounts' to enroll

Once you enroll, the Citadel Money Manager agreement will appear. Click or tap Agree or Later. If you select Agree, all Money Manager functionality on the Home page is enabled. If you select Later, you will be able to see the PFM widgets, but functionality will be disabled until you accept the Money Manager Agreement.

How do I link an account in Citadel Money Manager?

To link an account

  1. On the Home page, click or tap the Link Account button in the widget bar. Alternately, click or tap the link account icon () above the first account group or the Link Account tile below the account groups. A list of frequently chosen financial institutions appears.
  2. Select a financial institution by either:
    • Clicking or tapping the financial institution’s name or logo.
    • Typing the name or URL of the financial institution in the Search box. As you type, a list of matching financial institutions appears from which you can select the appropriate match.
  3. To link an account, provide the credentials you use to log into the online banking system at the external financial institution, then click Continue. If the account requires multi-factor authentication (MFA), you will be prompted to supply the additional information, such as a secure access code.
  4. All accounts returned are visible by default. Click or tap the Hidden/Visible toggle for each account that you want to hide from the summary of accounts section of the Home page and in the widgets.
  5. Note:  If account aggregation is delayed (for example, due to a slow server), you can continue adding more accounts while aggregation continues in the background.

  6. (Optional) Repeat steps 2 through 4 to link more accounts held at other financial institutions.
  7. Click Continue.

After you link accounts, they appear in a Linked Accounts group on the Home page, providing a full financial picture. You can reorder and group accounts, as necessary. 

How do I remove a linked account in Citadel Money Manager?

To remove an account you have previously linked in Citadel Money Manager, follow the step by step instructions below.

From the Account Overview Page:

  • Select Preferences
  • Select Account Preferences
  • Go to the bottom of the list of accounts to Linked Accounts
  • Select one of your linked accounts by double clicked on the account name
  • Click on 'Remove'
  • Answer the question with 'Yes, remove' on the Warning! Screen
  • Verify that the account has been removed from the Account Overview Page.

 

I am having trouble linking an external financial institution account; it won't accept my username and password.

If your login credentials change for a linked account, you can update them within online banking.

To update login credentials:

  • On the Home page, scroll down to the Linked Accounts group.
  • On the desired linked account, swipe left or click the two vertical bars, then select Update Login.
  • Enter your updated credentials, then click Continue.

I am having trouble linking an external account with all the correct credentials, why can't I add to Citadel Money Manger?

Some financial institutions do not allow PFM tools access to their data. You will need to verify with their customer service department directly.

I am trying to add my Citadel Investment accounts to Citadel Money Manager, how can I add all my Investment accounts?

Citadel’s Investment accounts would be listed under each financial institution you have investments with. You will need to have a username and password set up on each of your investments’ website directly to link the account(s) with Citadel Money Manager. Once you have set up your usernames and passwords, search for these financial institutions in Citadel Money Manager and enter your credentials to link your investment accounts.

How much history will Citadel Money Manager retain?

Citadel Money Manager does not delete the transaction history or have a limit on the amount of history. All transactions, beginning from the time you link an account, would be available for as long as your account is active in Money Manager.

What is the Visible vs. Hidden setting in Citadel Money Manager?

When you add a linked account in online banking, you have the option to select Visible or Hidden.

If you select Visible, the account appears on the Home page and you can access the details about it. It also appears on the Account Preferences page and you can edit the nickname, change the order in which the account appears, etc. The account is also aggregated (that is, included) in Money Manager.

If you select Hidden, the account does not appear on the Home page. It appears in the Hidden section of the Account Preferences page where you can modify its visibility if you change your mind, but you cannot edit the nickname, reorder the account, etc. Also, the account is not aggregated in Money Manager calculations.

How do I manage transaction categorization in Citadel Money Manager?

Categorizing transactions

Transactions for your internal accounts and linked accounts are automatically categorized to help you accurately monitor your spending and track your budgets. In some cases, you may choose to modify the automatically-selected category. You can also modify transaction descriptions, edit, or split transaction categories, and create new subcategories.

To categorize a transaction:

  1. On the Home page, click or tap an account. The Account Details page appears.
  2. Click or tap a transaction. The transaction summary appears.
  3. In the Category section, click or tap the edit icon (). The Categorize sidebar appears.

Note:  You can also click or tap on the category icon without expanding the transaction detail

  1. Select a category to assign the transaction.
  2. (Optional) In the Online Description section, click the edit icon () to change the description of the transaction.

Note:  Editing the description only changes the description within online banking, not in paper or e-statements.

To add a subcategory:

  1. On the Home page, click or tap an account. The Account Details page appears.
  2. Click or tap the category icon next to a transaction. The Categorize sidebar appears.
  3. On the Categorize sidebar, do the following:
    1. Click or tap the expand arrow ()on the parent category.
    2. Click or tap +Add Sub-Category.
    3. Enter the name of the new subcategory.
    4. Click or tap the check mark button.
    5. Click or tap the new subcategory to assign it to the transaction.

Note:  Default parent categories and subcategories cannot be edited. However, you can rename personally-created subcategories by clicking the edit icon () next to the subcategory name.

Note:  Click the Delete icon () next to a personally-created subcategory to delete it.

Can I split transaction categories in Citadel Money Manager?

Splitting transaction categories

You can split a single transaction across multiple categories to better manage your budget.

To split a transaction category:

  1. On the Home page, click or tap an account. The Account Details page appears.
  2. Click or tap a transaction. The transaction details appear.
  3. In the transaction details, do the following:
    1. Click or tap the split icon ( ).
    2. Enter the amount you want to split to a separate category.
    3. Click or tap the category icon, then select a new category for the amount you want to split.
    4. Click or tap Add Split to continue splitting the transaction.

Note the following details about splitting transactions:

  • You can add up to a total of 9 splits.
  • After you split a transaction, you can no longer edit the Category from the transaction summary.
  • You cannot edit the description of an individual split.
  • The split amount must have a value greater than 0. If the value of the split is left at 0, the split will not be saved. 

What are the widgets in Citadel Money manager for Net Worth, Budget, Spending, Trends and Debts?

Citadel Money Manager Widgets

You can use PFM to view all of your accounts in one place so you can manage your spending and debts, calculate your net worth, and see spending trends over specific time periods. Several links appear at the top of the Home page, such as Net Worth and Budget. You can click those links to display visual representation of your financial data, known as "widgets."

Home page – widgets:

Each widget is interactive and displays different information:

  • Net Worth – Allows you to see the total value of all internally-held and linked accounts to view your net worth over time.
  • Budget – Helps you set budgets for each spending category and track progress towards those categories each month.
  • Spending – Enables you to see a visual representation of how you are spending your money over a period of time.
  • Trends – Builds even further on your budgeting categories to help track spending over time as compared to income.
  • Debts – Allows you to see all of your debt accounts in one place and to calculate how making additional payments, or paying off your debt completely, can impact your debt over time.

Note:  Only the Budget and Spending widgets are available on a smartphone, and functionality is limited.

How do I use the Net Worth widget in Citadel Money Manager?

Net Worth

The Net Worth widget tracks the net sum of all your assets and liabilities over the past year. The dots on the graph represent your net worth for each month, while the lines on the graph represent the change in your month-to-month net worth.

Note:   When you first use Net Worth, it may not accurately represent your spending history, but the software will save your data moving forward.

To view Net Worth:

  1. Adjust the time frame by clicking the date range drop-down menu.
  2. Hover your mouse over a dot or line to display total net worth for that month.
  3. Click a circle on the line chart to see your net worth's gains and losses. A window appears showing the amount of change that occurred within each of your accounts during that month.
  4. Click one of the accounts to display the associated transactions.

How do I use the Budget widget in Citadel Money Manager

Budgets

The Budget widget allows you to set budgets for each spending category and track progress towards those categories each month. As each month progresses, this widget provides visual clues to show how close you may be to hitting the assigned thresholds. This widget is available in online and mobile banking, however, functionality is limited in Citadel Mobile Banking.

Then first time you use the Budget widget, you have the option to Start from scratch or have PFM Auto-generate budgets based on your spending history.

If you choose Start from scratch, a menu of categories appears. Choose a category, then set the budget amount.

If you choose Auto-generate budgets, a list of budget categories and amounts based on your spending history appears. Scroll through the list and edit the amounts, if necessary. If you do not want a specific budget tracked, click the Delete icon (), then click Delete This Budget. Click Save Budgets to save all changes.

Note:  To minimize manual rework, aggregate all of the accounts that could affect your budget, and review Categorizing transactions before using the auto-generate budget features.

Bubble budgets view

After your budgets are created, they appear in the "bubble" form. The bubbles view allows you to see both the health and the importance of your budgets simultaneously.

  • Green – less than 80% of the budget spent
  • Yellow – more than 80% of the budget spent
  • Red – more than 100% of the budget spent

The size of the bubble is relative to the amount, and exact progress displays on the outside rim of the bubble. Bubbles can also be dragged for comparison.

You can view and edit your projected income within budgets, helping you make decisions that balance with your income. Projected income is calculated based on transaction history; however, you can edit this number manually.

To edit the projected income:

  1. In the Budget widget, click the Projected Income field.

  2. Enter the projected income amount, then click Save.

Child budgets

Click a bubble to display current child budgets. You can add additional child budgets (if more are available) or even delete the parent budget.

Clicking a child budget allows you to delete the budget, edit the amount, or view associated transactions.

Note:  If using a desktop, you can to edit budgets by simply typing in the budget amount.

Note:  To help you make more informed budgeting decisions, you can see your historical spending while creating or editing a budget.

List view

Click the View as list icon () in the upper-right corner to view your budget in list form. The colored bars represent the status of your budget:

  • Green – less than 80% of the budget spent
  • Yellow – more than 80% of the budget spent
  • Red – more than 100% of the budget spent

The budgeted amount for the parent category is the sum of its child budgets. The bar at the top displays monthly progress for the sum of all budgets.

The left side of the screen displays a list of budget categories and the progress towards hitting each goal.

To edit or delete a budget:

  1. Click a parent category to display a list of child budgets, along with your monthly progress.
  2. Hover your mouse over the budget, then click the budgeted amount to change it.
  3. Click the Delete icon () to delete the budget, then click Delete This Budget.

To edit a budget transaction

  1. Click a budget to display a list of all transactions within the related category. Here, you can access transaction details and re-categorize transactions.
  2. Click the Overall Budget bar in the list view to see all of your budget category transactions.
  3. Click an individual transaction to view and edit the transaction details.

Note:  You can only edit transaction details on a desktop or tablet, not on a smartphone. However, you can still view transaction details on a smartphone.

To add a budget:

  1. In the Budget widget, click the Add a budget icon ().

  2. Select a category, then select a subcategory.

  3. In the category pane, click the Budgeted Amount field, enter an amount, then press Enter.

To edit or delete a budget:

  1. In the Budget widget, click a budget.
  2. Click Delete Budget.

To add a subcategory:

  1. In the Budget widget, click the Add a budget icon ().
  2. In the Add a budget drop-down, select the desired parent category, then click Add New Sub-category.
  3. Enter the name of the subcategory you want to create, then click ADD or press Enter. The category pane appears.
  4. In the category pane, click the Budgeted Amount field, enter an amount, then press Enter.

To view individual transactions:

  1. In the Budget widget, click a bubble budget. The category pane appears.
  2. Click the bubble budget again. All individual transactions for the selected month appear.
  3. Click an individual transaction to view the transaction details. 

How do I use the Spending widget in Citadel Money Manager?

Spending

The Spending widget allows you to see a visual representation of how you are spending your money over a period of time. Transactions are categorized based on the same categories used in the Budget widget, but show the percentage of each category as compared to the total.

To view Spending:

  1. Click the Spending/Income toggle to view the Spending or Income wheel.

  2. Change the time frame by changing the date range menu.
  3.  

    Note:  You can select an exact date or date range by clicking the arrows, using the drop-down menu, or selecting from the calendar.

  4. Hover over a section of the spending wheel to see how much you spent in each category.
  5. Note:  If a certain category spending is less than 3% of your overall spending, it will be placed in the Other category.

  6. To drill down further to see more information, click on the desired section and it will expand out to its own category wheel with a breakdown of your subcategory spending.
  7. To drill down even further to see the transactions under a subcategory, click the subcategory listing on the right or click the center of the wheel. A transactions overlay appears.

  8. Click a transaction to view or edit the transaction details.

Note:  You can only edit transaction details on a desktop or tablet, not on a smartphone. However, you can still view transaction details on a smartphone. 

How do I use the Trends widget in Citadel Money Manager

Trends

The Trends widget builds even further on your budgeting categories to help track spending over time as compared to income. It shows spending history by category, along with a green line showing income. This way, you can quickly determine if you are spending more than you are making.

Note:  This widget is only available on a desktop and tablet.

To view Trends:

  1. To show or hide your income, click the Hide Income icon () or the Show Income icon ().
  2. Hover your mouse over a colored area to show the actual spending in each category for the months displayed.
  3. Click a category area in the graph to drill down into the selected category and show any relevant subcategories.
  4. Click any of the circle data points to display a list of transactions for the selected category.
  5. Click an individual transaction to view the transaction details.

How do I use the Debts widget in Citadel Money Manager?

Debts

The Debts widget allows you to see all of your debt accounts in one place and to calculate how making additional payments, or paying off your debt completely, can impact your debt over time. You can calculate paying off your debt using the Snowball method. This method helps you pay off your debt in the fastest way possible, focusing on your smallest debt first.

Note:  This widget is only available on a desktop and tablet.

The main view is the trending graph for paying off all of your debt.

To view Debts:

  1. Hover your mouse over a section of the graph to show how much you will owe based on the current projection.

  2. Note:  The colors in the graph correspond to the numbers beside each account. Payoff dates and the amount you save are automatically calculated by the details you input for each debt. The dotted line reflects time and money savings from using the Snowball method.

  3. Click the information icon (), to see how Snowballing helps you pay down your debt more quickly. Both the amount and time saved are prominently displayed.
  4. Click on an account to edit details and view an individual payoff graph.
  5. Hover your mouse over a section of the graph to see how much you will owe based on the current projection.

Note:  Some financial institutions may not provide details such as the interest rate and minimum payment. PFM will make its best guess on what these figures should be, but always double check and, if necessary, manually enter in the correct information.

If you don’t want to use the Fastest Payoff First method, you can set the priority to Highest Interest First, Lowest Balance First, or Highest Balance First by clicking on the drop-down menu in the navigation bar.

  • Fastest Payoff First – Debts are ordered by which debt you will pay off soonest based on balance, annual percentage rate (APR), and minimum payment. Your additional amount towards your debts is applied in that order as you pay off your debts.
  • Highest Interest First – Debts are ordered from your highest APR to the lowest APR. Your additional amount towards your debts is applied in that order as you pay off your debts.
  • Lowest Balance First – Debts are ordered by balance amount from Lowest to Highest. Your additional amount towards your debts is applied in that order as you pay off your debts.
  • Highest Balance First – Debts are ordered by balance amount from Highest to Lowest. Your additional amount towards your debts is applied in that order as you pay off your debts.