Your transactions. Your peace of mind.
Citadel Account Alerts are the perfect tool to help you manage your account.
Citadel Account Alerts are the perfect tool to help you manage your account, giving you peace of mind when you’re on-the-go. Sign up to receive personalized debit or credit card transaction notifications via email or text alert. Account Alerts monitor your account every 10 minutes for new activity, ensuring you have real-time account information right at your fingertips.
Choose how you get notified and when you want. You can customize whether you receive alerts by email or text message, the time of day you receive alerts, and the level of detail provided in your alerts. Choose from over 30 account, card, deposit, loan, and transaction alerts, such as:
✔ Account balance alerts
✔ Credit card purchase notifications
✔ Courtesy Pay updates
✔ Direct deposit alerts
✔ Debit or ATM transaction notifications
✔ Loan payment reminders
✔ Withdrawal notifications
We offer several security alerts to ensure you are always aware of important login and account access information. For your protection, the following alerts are always active:
✔ Password Changes
✔ Secure Access Contact Information Changes
✔ Username Changes
Manage your account activity and identify potentially fraudulent transactions on your debit or credit card. When you provide us with your mobile number, we’ll automatically sign you up to receive automated fraud alerts to your mobile device.
“I appreciate the cutting-edge and forward-thinking advantages of being a Citadel member. My husband belongs to another credit union, but with Citadel's new Money Manager feature I can access both with just one sign-in, which makes my life so much easier! I continue to go to the branch to have a human person service my banking needs. The Springfield Branch personnel is an awesome group who put Citadel on the map with their personal service! That human touch cannot be replaced with automation.”
“I have been a Citadel member 20+ years. I have never had a an issue that was not handled immediately. The customer service is amazing! Online Banking is super simple and easy to use. I do 90% of my banking online or using the Citadel app. Anytime banking conversations arise I praise Citadel and try to convert all my friends and family to Citadel!”
“The website is easy to use for both my account information and to find general information about Citadel. I also use the mobile app, which is also very intuitive to use.”
“I find it very easy and convenient to check our account, which I do often. I love Online Banking and the convenience it offers, plus the fact that I am able to so 24/7.”
“I have been with Citadel since 1990 and have had nothing but great experiences and great service. Their Online Banking tools have made banking a dream. Citadel strives to improve services all the time. I will never bank anywhere else.”
Still have questions? Visit our help center.
