Citadel Video Connect

Chat face-to-face with a Citadel Video Specialist in a secure environment from the comfort of home on your laptop, desktop computer, or your mobile device using the Citadel Video Connect app. Speak with a Real Estate expert about purchasing or refinancing a home or speak with a Member Care Specialist to apply for loan, open a new checking or savings account, complete a wire transfer or much more.  

How To Use Video Connect

Connect on a Computer

Please be sure to have your photo ID ready prior to beginning the call.

Please note: Citadel Video Connect requires a webcam and microphone to connect on your desktop or laptop browser.  Internet Explorer 11 (IE 11) is not currently supported. 

✔ Simply click 'Connect Now' to get started on laptop or desktop computer.
✔ Fill out the form and click the ‘Next'.
✔ Once a Video Representative is available, click 'Start Video Call'.

Connect Using Your Mobile Device

Please be sure to have your photo ID ready prior to beginning the call.

1. Open the app and tap ‘Quick Video Call’
2. Select the service that fits your needs.
3. Once a Video Representative is available, click ‘Start Video Call'..

Get the Mobile App

Download the Citadel Video Connect app on your Apple or Android device to get started.

Hours Available

• Monday-Friday: 9am – 6pm
• Saturday: 9am – 1pm