Citadel Video Connect
Citadel Video Connect
Chat face-to-face with a Citadel Video Specialist in a secure environment from the comfort of home on your laptop, desktop computer, or your mobile device using the Citadel Video Connect app. Speak with a Real Estate expert about purchasing or refinancing a home or speak with a Member Care Specialist to apply for loan, open a new checking or savings account, complete a wire transfer or much more.

How To Use Video Connect
Connect on a Computer
Please be sure to have your photo ID ready prior to beginning the call.
Please note: Citadel Video Connect requires a webcam and microphone to connect on your desktop or laptop browser. Internet Explorer 11 (IE 11) is not currently supported.
✔ Simply click 'Connect Now' to get started on laptop or desktop computer.
✔ Fill out the form and click the ‘Next'.
✔ Once a Video Representative is available, click 'Start Video Call'.
Connect Using Your Mobile Device
Please be sure to have your photo ID ready prior to beginning the call.
- Open the app and tap ‘Quick Video Call’
- Select the service that fits your needs.
- Once a Video Representative is available, click ‘Start Video Call'..
Get the Mobile App
Download the Citadel Video Connect app on your Apple or Android device to get started.
Hours Available
- Monday-Friday: 9am – 6pm
- Saturday: 9am – 1pm