Citadel Video Connect
Citadel Video Connect
Chat face-to-face with a Citadel Video Specialist in a secure, virtual environment from anywhere on your laptop, desktop computer, or your mobile device using the Citadel Video Connect app. Speak with a Real Estate expert about purchasing or refinancing a home or speak with a Member Care Specialist to apply for loan, open a new checking or savings account, complete a wire transfer or much more.
Connect With Us Anywhere
We've introduced a virtual way to bank, making it easier than ever to chat face-to-face with a local Citadel team member. The best part? You can connect with us safely and securely from anywhere — with just a few clicks on your laptop, desktop computer, or your mobile device.
How To Use Video Connect
Connect on a Computer
Please be sure to have your photo ID ready prior to beginning the call.
Please note: Citadel Video Connect requires a webcam and microphone to connect on your desktop or laptop browser. Internet Explorer 11 (IE 11) is not currently supported.
✔ Simply click 'Connect Now' to get started on laptop or desktop computer.
✔ Fill out the form and click the ‘Next'.
✔ Once a Video Representative is available, click 'Start Video Call'.
Connect Using Your Mobile Device
Please be sure to have your photo ID ready prior to beginning the call.
✔ If you're connecting via web browser, simply click 'Connect Now'.
✔ If using the mobile app, open the app and tap ‘Quick Video Call’.
✔ Select the service that fits your needs.
✔ Once a Video Representative is available, click ‘Start Video Call'.
Get the Mobile App
Download the Citadel Video Connect app on your Apple or Android device to get started.
Hours Available
- Monday-Friday: 9am – 6pm
- Saturday: 9am – 1pm
