Citadel Video Connect

A virtual way to bank face-to-face on your phone or computer. Connect with a local Citadel team member today.

Citadel Video Connect

Chat face-to-face with a Citadel Video Specialist in a secure, virtual environment from anywhere on your laptop, desktop computer, or your mobile device using the Citadel Video Connect app. Speak with a Real Estate expert about purchasing or refinancing a home or speak with a Member Care Specialist to apply for loan, open a new checking or savings account, complete a wire transfer or much more.

Connect With Us Anywhere

We've introduced a virtual way to bank, making it easier than ever to chat face-to-face with a local Citadel team member. The best part? You can connect with us safely and securely from anywhere — with just a few clicks on your laptop, desktop computer, or your mobile device.

How To Use Video Connect

Connect on a Computer

Please be sure to have your photo ID ready prior to beginning the call.

Please note: Citadel Video Connect requires a webcam and microphone to connect on your desktop or laptop browser. Internet Explorer 11 (IE 11) is not currently supported.

✔ Simply click 'Connect Now' to get started on laptop or desktop computer.
✔ Fill out the form and click the ‘Next'.
✔ Once a Video Representative is available, click 'Start Video Call'.

Connect Using Your Mobile Device

Please be sure to have your photo ID ready prior to beginning the call.

✔ If you're connecting via web browser, simply click 'Connect Now'.
✔ If using the mobile app, open the app and tap ‘Quick Video Call’.
✔ Select the service that fits your needs.
✔ Once a Video Representative is available, click ‘Start Video Call'.

Get the Mobile App

Download the Citadel Video Connect app on your Apple or Android device to get started.

Hours Available

Monday-Friday: 8am – 6pm
Saturday: 9am – 1pm

Bank on your time by booking an appointment with a local Citadel team member in-person or over the phone.

Learn More

Hear From Our Members

Exceptional Customer Service

“Through Citadel we met Gladys Anderson, a Video Chat Specialist on your Member Care Team. We immediately recognized Gladys’ dedication to what she calls “Great Customer Service to Loyal Members,” and became convinced that our relationship with Citadel, and Gladys, should continue. She is enthusiastic in her approach, accessible, proactive, reactive to specific requests, and reliable in follow-through. Citadel should use her example to spread the value of great customer service to other employees.”

Robert & Mary Jane G.

Why Members Matter

Other Nearby Locations

Citadel Video Connect

Connect With Us Anywhere