Many banks are all about the bottom line. Citadel is not like many banks. Our vision extends beyond our bottom line to the people and communities that drive our success. At Citadel, it’s all about you.
Citadel is a credit union – a not-for-profit organization designed to serve its customers (also known as members). Like a bank, we offer a full range of products & services and your deposits are federally insured up to $250,000 or more. But unlike a bank, we do not answer to a group of outside stockholders. We answer to you.
Citadel Class ServiceSM is more than a phrase. It’s our pledge to help you fulfill every one of your financial needs every day. From the mailroom to the boardroom, our employees are committed to doing what it takes to exceed your expectations. In fact, we recently received our highest rating ever for excellence in customer service.
Citadel was established in 1937 as the credit union for Lukens Steel Company. Today, we have more than 184,000 customers and over $2.6 billion in assets. Many things have changed throughout the years. Our commitment to serving our customers and the communities in which they live and work has not.