Due to industry-wide card production delays, there are longer than normal wait times for mailed debit/credit cards. New debit cards can be instantly issued in our branches. We apologize for any inconvenience as we work to ensure the issue is permanently resolved.

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I am using Gmail and have not received my Secure Access Code, how can I ensure I receive the emails?

Frequently Asked Question

Be sure to add Citadel to your safe sender list in Gmail. In addition, be sure to check your SPAM folder as well. Please refer to Google’s instructions on how to add an email sender to your contact list to ensure Citadel is emails are not going to your SPAM filtered emails.