Due to industry-wide card production delays, there are longer than normal wait times for mailed debit/credit cards. New debit cards can be instantly issued in our branches. We apologize for any inconvenience as we work to ensure the issue is permanently resolved.

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When setting Card Control locations for in-store transactions, how close does my mobile device have to be to the merchant or store location in order for the transaction to be approved?

Frequently Asked Question

Your mobile device must be within 5 miles of the merchant or store location where your card is being used. If the device is outside of the 5 mile radius, the transaction will be declined.