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COVID-19: All Branch Lobbies Are Closed, Drive-Up Access is Open

As of November 25, our branch lobbies are closed at all locations due to recent spikes in COVID-19. Our drive-up access remains open.  For more information, visit CitadelBanking.com/COVID19.

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How do I make a stop payment on a check in Online and Mobile Banking?

Frequently Asked Question

Select 'Transactions' from the main menu. Then select ‘Stop Payment’:

  • Choose request type; single or multiple checks.
  • Click on each category header on the left to select an account, enter a check number, amount and choose the date of the check.
  • When entering the check number or amount, be sure to click Save.
  • When completed, click Send Request.