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COVID-19: All Branch Lobbies Are Closed, Drive-Up Access is Open

As of November 25, our branch lobbies are closed at all locations due to recent spikes in COVID-19. Our drive-up access remains open.  For more information, visit CitadelBanking.com/COVID19.

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Why can my monthly mortgage payment change?

Frequently Asked Question

Property taxes and insurance amounts fluctuate every year; therefore, escrow payments need to be adjusted to ensure we have enough funds to cover upcoming tax and insurance costs. Your total monthly payment will be adjusted to reflect any change in your required escrow payment. If you have any questions about increases in your property taxes please contact your local tax authority. If you have any questions about homeowner’s insurance premiums, please contact your insurance agent.


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