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COVID-19: All Branch Lobbies Are Closed, Drive-Up Access is Open

As of November 25, our branch lobbies are closed at all locations due to recent spikes in COVID-19. Our drive-up access remains open.  For more information, visit CitadelBanking.com/COVID19.

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Do I have to use an Escrow Account?

Frequently Asked Question

An Escrow Account may be optional, for the borrower’s convenience, or required by the lender based on certain loan conditions.  Usually the decision to setup an Escrow Account is made when you apply for your loan.  Escrow Accounts can also be added or removed during the life of the loan.  If you would like to add or change an Escrow Account please contact our Mortgage Servicing department for more information. The fee to remove escrow is .25% of the current principal balance.


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