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COVID-19: All Branch Lobbies Are Closed, Drive-Up Access is Open

As of November 25, our branch lobbies are closed at all locations due to recent spikes in COVID-19. Our drive-up access remains open.  For more information, visit CitadelBanking.com/COVID19.

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Does Touch ID prevent other users from getting into my accounts?

Frequently Asked Question

Touch ID is designed to be secure, but we don’t recommend using Touch ID if you share your phone or device passcode with others. Anyone who knows the phone’s passcode has access to add a fingerprint to the device. Once added that fingerprint can be used to access your Citadel account(s) or other apps that you’ve set up to use Touch ID.