COVID-19: All Branch Lobbies Are Closed, Drive-Up Access is Open
As of November 25, our branch lobbies are closed at all locations due to recent spikes in COVID-19. Our drive-up access remains open. For more information, visit CitadelBanking.com/COVID19.
Do points expire?
Frequently Asked Question
All card rewards have a 5 year expiration date. Rewards will expire on 12/31 of their 5th full year of life. For example, a point is earned in 2007. It's first year towards the 5 year expiration date is 2008, and will expire on 12/31/2012.
Debit card rewards will remain available for redemption until they reach the expiration date.