Your Closest Branch: (Change or Search)

Forgot Password?| Forgot Username?| Unlock User

Customer Support

Bank +
Bank with Citadel
Receive Alerts as Activity Occurs

Citadel Account Alerts are the perfect tool to help you manage your account and give you peace of mind.

Learn More
Save +
Save with Citadel
Great Rates on Certificates

Have a savings goal? We have a Certificate for that.

Learn More
Borrow +
Borrow with Citadel
Finance Your Next Project with a HELOC

Get funds from your home for your next large purchase. Enjoy a low introductory APR of 2.49%* and variable rate as low as 4.50%* after 6 months.

Learn more
Invest +
Invest at Citadel, Available Through CUSO Financial Services, L.P. (CFS*)
Online and Mobile Banking

Take advantage of Citadel’s full range of online and mobile banking services—anytime, anywhere.

Learn More
Protect +
Protect with Citadel
Receive Alerts as Activity Occurs

Citadel Account Alerts are the perfect tool to help you manage your account and give you peace of mind.

Learn More
Learn & Plan +
Learn & Plan
Great Rates on Certificates

Have a savings goal? We have a Certificate for that.

Learn More
Payments +
Make a Payment
- Auto Loan Customer Center
- Online Loan Management
Online and Mobile Banking Tools

Take advantage of Citadel’s full range of online and mobile banking services—anytime, anywhere.

Learn More

Customer Support Make a Payment

How do I question a fee charged to my loan?

Frequently Asked Question

• Call the Customer Service Center at (800) 666-0191

• Visit a Citadel branch

Become a Citadel Member, today!