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COVID-19: All Branch Lobbies Are Closed, Drive-Up Access is Open

As of November 25, our branch lobbies are closed at all locations due to recent spikes in COVID-19. Our drive-up access remains open.  For more information, visit CitadelBanking.com/COVID19.

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How do I question a fee charged to my loan?

Frequently Asked Question

• Call the Customer Service Center at (800) 666-0191

Visit a Citadel branch

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