COVID-19: All Branch Lobbies Are Closed, Drive-Up Access is Open
As of November 25, our branch lobbies are closed at all locations due to recent spikes in COVID-19. Our drive-up access remains open. For more information, visit CitadelBanking.com/COVID19.
How long does it take to recover my identity if theft occurs?
Frequently Asked Question
Fully-Managed Recovery provides a certified Recovery Advocate to work on your behalf to perform the necessary tasks to help restore your identity to pre-theft status. Our professionals perform research, complete and file forms, and contact companies, agencies and financial institutions to ensure that any documented fraudulent activity is addressed and resolved. This process, and the length of time necessary to resolve it, is dependent on the type of fraud you have experienced.