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COVID-19: All Branch Lobbies Are Closed, Drive-Up Access is Open

As of November 25, our branch lobbies are closed at all locations due to recent spikes in COVID-19. Our drive-up access remains open.  For more information, visit CitadelBanking.com/COVID19.

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What if I need to return an item I purchased using Microsoft Pay?

Frequently Asked Question

The return process will vary by merchant. You may need to present a receipt from the merchant to return the item. To complete the return, hold your Windows phone over the contactless terminal and wait for a confirmation message on the payment terminal to let you know the return has been processed. You must use the same Windows phone you used to purchase the item to process the return.