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COVID-19: All Branch Lobbies Are Closed, Drive-Up Access is Open

As of November 25, our branch lobbies are closed at all locations due to recent spikes in COVID-19. Our drive-up access remains open.  For more information, visit CitadelBanking.com/COVID19.

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When setting Card Control locations for in-store transactions, how close does my mobile device have to be to the merchant or store location in order for the transaction to be approved?

Frequently Asked Question

Your mobile device must be within 5 miles of the merchant or store location where your card is being used. If the device is outside of the 5 mile radius, the transaction will be declined.