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COVID-19: All Branch Lobbies Are Closed, Drive-Up Access is Open

As of November 25, our branch lobbies are closed at all locations due to recent spikes in COVID-19. Our drive-up access remains open.  For more information, visit CitadelBanking.com/COVID19.

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When does the company or person receive my payment sent through Bill Payer?

Frequently Asked Question

If the company or person you’re paying can receive electronic payments, the money is typically delivered on the payment date you chose. If the company or person you’re paying cannot receive payments electronically, we mail them a paper check. This process typically takes three to five business days.

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