Make Mobile Payments Easily

Payments are safe, secure, and twice as fast with digital wallets.

Citadel Digital Wallets

Digital Wallet

Leave your bulky wallet at home and make mobile payments with your Citadel credit and debit cards right from your mobile device using Citadel's suite of digital wallets.

With Citadel’s suite of digital and mobile wallets, you can use your mobile device to make secure payments quickly and securely. Add your Citadel debit or credit cards to Google Pay, Apple Pay, Masterpass, Microsoft Wallet, or Samsung Pay today and start shopping.

Learn more about all of the options and start using digital wallets today!

Citadel Digital Wallets and Mobile Payments

Google Pay™ (Formerly Android Pay)
Apple Pay™
Masterpass™
Microsoft Wallet™
Samsung Pay™

Google Pay (Formerly Android Pay)

How do I set up Google Pay?

To set up Google Pay, follow the steps below:


  1. If you don’t already have Google Pay on your device, download the app from the Google Play™ Store and activate it.
  2. In the Google Pay app on your device, touch the + sign to add a credit or debit card to pay using your phone.
  3. Position your card in the camera frame to automatically enter your card information. Enter the security code found on your card and provide additional information as required.
  4. Accept the terms of service and set your screen lock. (Activating Device Administrator is part of the Google Pay set up process.)
  5. If requested, follow any additional steps to verify your card.

Click here to learn more.

How many stores is Google Pay accepted?

Google Pay is accepted at over 1 million stores across the United States, and is now available in your favorite Android apps. With Google Pay, you can simply unlock your phone, place it near a contactless terminal, and you’re good to go.

Am I able to earn loyalty points when using Google Pay?

Yes. In addition to earning Citadel rewards with every purchase, your loyalty points and offers are automatically applied at checkout when you tap at select merchants.

How do I make my Citadel card first in my digital wallet?

To make your Citadel card first in your digital wallet, follow the below steps:


  1. From the Google Pay app, touch and hold the card to be used as the default payment card.
  2. Drag it up to the top of the card stack, then release.
  3. You are done!

What if I want to learn more about NFC payments?

If you want to learn more about NFC payments, you can click here for additional information.

Still have questions? Visit our help center.

Apple Pay

How do I set up Apple Pay?

To set up Apple Pay, follow the below steps:


  1. Go into Settings on your mobile device, open Wallet & Apple Pay and select Add Credit or Debit Card.
  2. Snap a photo of your card, or simply type the number in manually.
  3. Start shopping. Your Citadel card is ready to use with Apple Pay!
  4. For more information, click here to watch Citadel’s Apple Pay step by step how-to tutorial.

Is Apple Pay accepted globally?

Yes. Apple Pay is accepted around the world. To learn more, click here.

Is using Apple Pay secure?

Yes. Security and privacy are at the core of Apple Pay. When you add a credit or debit card to Apple Pay, the actual card numbers are not stored on the device or on Apple servers. Instead, a unique Device Account Number is assigned, encrypted, and securely stored in the Secure Element on your device. Each transaction is authorized with a one-time, unique, dynamic security code, instead of using the security code from the back of your card.


Click here to learn more about Apple Pay.

How do I make my Citadel card first in my digital wallet?

To make your Citadel card first in your digital wallet, follow the below steps:


  1. Go to Settings > Wallet > Apple Pay
  2. Tap Default Card to select your Citadel credit or debit card as the default
  3. You are done!

Still have questions? Visit our help center.

Masterpass

How do I set up Masterpass?

To set up Masterpass, follow the below steps:


  1. Sign up online: First, go to the Masterpass homepage.
  2. Click or tap Sign up.
  3. To open a wallet account by Citadel, be sure to enter a card by Citadel during sign up.
  4. You can even sign up while shopping online by selecting the Masterpass button at checkout, where it is accepted.
  5. Sign up in-app: Download the app on the Google Play store.
  6. Open the app, Sign Up, and follow the on-screen prompts to create your account.

How does Masterpass work?

Masterpass works across your connected Android devices. Leave your wallet at home and add your Citadel debit or credit card to the Masterpass app for faster checkout when shopping on a website, in an app, or at your favorite store using your secured payment details. Learn more by clicking here.

How do I make my Citadel card first in my digital wallet?

To make your Citadel card first in your digital wallet, follow the below steps:


  1. Sign in to your MasterPass account and click on "View all."
  2. Click on the Edit icon of your preferred Citadel card, and select "Make this my preferred payment method at the button of the screen."
  3. Once you’re done be sure to select "Update." 
  4. You’re all done!

Still have questions? Visit our help center.

Microsoft Wallet

How do I set up Microsoft Wallet?

To set up Microsoft Wallet, follow the below steps:


  1. If you don’t already have the Microsoft Wallet app on your Windows 10 device, download the app from the Microsoft Store and activate it.
  2. Select “Add a Payment Card” or the “+” symbol.
  3. Add your Citadel credit card or debit card by either entering in your information manually or select "Scan Your Card."
  4. If prompted, complete the verification process by calling our Customer Service Center at 1-800-666-0191.

What Microsoft devices can I use for Microsoft Wallet?

You can use your Lumia 650, Lumia 650 Dual SIM, Lumia 950, or Lumia 950 XL mobile device running Windows 10.


Click here to learn more.

How do I know when to pay when using Microsoft Wallet?

You can pay wherever you see the contactless payments symbol or the Microsoft Wallet logo.

How do I make my Citadel card first in my digital wallet?

To make your Citadel card first in your digital wallet, follow the below steps:


  1. Open the Microsoft Wallet app.
  2. Tap to select the Citadel credit or debit card you want to use as your default card.
  3. Once selected, tap "Set as my tap to pay card" or NFC reader on the payment terminal.

Still have questions? Visit our help center.

Samsung Pay

How do I set up Samsung Pay?

To set up Samsung Pay, follow the below steps:


  1. From the Home screen, touch Apps.
  2. Touch Samsung Pay.
  3. Touch Add or, if this is the first payment card being added, touch Add a credit card or debit card.
  4. Align your card inside the frame to automatically detect the card number and expiration date. Note: Touch Enter card manually if your device cannot detect the card information. Enter the remaining information and touch Next.
  5. If necessary, select a method to authenticate your identity using a one-time password (OTP).
  6. Use your finger or a stylus to enter your signature and touch Save.
  7. Touch Done to complete the process.
  8. For more information, click here to watch Citadel’s Samsung Pay step by step how-to tutorial.

Where can I pay using Samsung Pay?

Samsung Pay is accepted almost anywhere you can swipe or tap your credit or debit card.

Is Samsung Pay secure?

Samsung Pay is safe and uses several layers of security. It keeps your payment information separate and doesn’t store or share it, so you can pay without worry.


Click here to learn more about Samsung Pay.

How do I make Citadel first in my digital wallet?

To make your Citadel card first in your digital wallet, follow the below steps:


  1. Swipe from the bottom of the screen to the top to access your payment cards.
  2. Swipe to the left or right to access additional cards that you have added to Samsung Pay. Note: The indicator dots below the card show how many payment cards are available.
  3. Place your finger on the Home key to verify your identity. If you are using your Samsung Pay PIN, touch PIN and enter your four-digit code.
  4. Place the back of your device against the card or NFC reader on the payment terminal.

*Note: If the connection is unsuccessful or too much time has elapsed, touch to retry. You will not be required to verify your identity. If necessary, complete the transaction on the payment terminal. For example, if you are using a debit card, you are still required to enter your Personal Identification Number (PIN). Some merchants/terminals may prompt you to verify that the total charges are correct, while others will require a signature.

Still have questions? Visit our help center.

Download the Citadel Mobile App Today!

CLICK HERE

Frequently Asked Questions

What is Citadel's Digital Wallet suite?

Leave your wallet at home and make mobile payments with your Citadel credit and debit cards right from your mobile device using Citadel's suite of Digital Wallet. With Citadel’s suite of digital and mobile wallets, you can use your mobile device to make secure payments quickly and securely. Add your Citadel debit or credit cards to Android Pay™, Apple Pay™ and Samsung Pay™, Masterpass and Microsoft Wallet today and start shopping.

Is there a fee to use any of the Citadel Digital Wallet suite?

No, there is no fee to utilize any of the digital wallet products, however, standard message and data rates may apply, depending on your data plan.

Can I opt out of Citadel's Digital Wallet suite?

Adding your credit or debit cards to any of our digital wallet products is your choice; you can add and remove cards when needed.

Still have questions? Visit our help center.