We Want to Hear from You

Your feedback is important to us. Choose from the options below to share your experience, connect with us, or provide feedback.

Share Your Feedback

ratings and review

Tell us Why You Bank with Citadel!

There are several ways you can share your Citadel banking experience, and in the process, you’ll help others understand why you bank here! At Citadel, we always enjoy hearing from our customers, and we take your feedback very seriously.

Submit a Member Testimonial

Share your Citadel experience by submitting a member testimonial. With your permission, your testimonial may be featured on our website or social media. Testimonials can help people get a first-hand understanding of the benefits of using a product or service.

Write a Review

If you’ve recently had a great experience with our team, please share your experience by writing a review.

Rate our Mobile App

Whether you use an Android, Apple, or Samsung device, you can rate our Mobile Banking app. Your feedback will help others understand how you bank-on-the-go and which app features are most helpful.

Rate our App in the Apple Store

Rate our App in Google Play

Connect with Us on Social Media

Get in Touch

Have additional feedback or need support? Contact us by choosing from the options below.

Find answers to commonly asked questions by searching our FAQs.

Get Started