Due to industry-wide card production delays, there are longer than normal wait times for mailed debit/credit cards. New debit cards can be instantly issued in our branches. We apologize for any inconvenience as we work to ensure the issue is permanently resolved.

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Which cards are available to manage in Card Control?

Frequently Asked Question

You can view and manage all Citadel debit and credit cards associated with your Social Security Number (SSN) using Card Control. If you don't see a card that you think you should be listed, please contact us at (800) 666-0191.