I am having trouble receiving my Secure Access Code, what are my options?
Frequently Asked Question
There are several ways to receive your Secure Access Code, please be aware the contact information on your account will be the available choices. Once you’ve signed into Online and Mobile Banking, you will be able to update your contact information and add additional phone, cell and email addresses to receive your Access Code. If you have chosen to receive your code via Text Message (SMS), and are not receiving it, please text the word START to 878787. This will ensure that your phone is not blocking the short code for any reason. Secure Access Codes can be sent via these channels:
Text Message – a text message will be sent to your mobile device
Phone Call - choose which phone number listed on your account to receive a voice message with your code
Email - an email will be sent to the email address associated with your account