COVID-19: All Branch Lobbies Are Closed, Drive-Up Access is Open
As of November 25, our branch lobbies are closed at all locations due to recent spikes in COVID-19. Our drive-up access remains open. For more information, visit CitadelBanking.com/COVID19.
What is the process for making a Mortgage or Home Equity loan payoff?
Frequently Asked Question
Payoffs should be made with guaranteed funds including Wire Transfer, Cashier’s check, Bank Check, Attorney Escrow Check or Title Company Check. Personal Checks and Money Orders are not accepted without prior approval. Loans paid off with a personal check or non-guaranteed funds will result in 6 days delay in Mortgage Satisfaction. Personal checks or non-guaranteed funds declined or returned will result in the accrual of additional interest and possible penalties.
If paying off a Home Equity Line of Credit, the signed “Authorized to close account form” must be accompany the payoff in order to close and satisfy the line. The “Authorized to Close Account Form” will be provided along with the payoff statement. Failure to send us this form may result in accrual of additional interest and possible penalties.
Overnight Delivery: Check must include: Borrower's Name, Property Address and Account Number
Overnight Delivery Address:
Citadel Federal Credit Union
Attn: Mortgage Servicing
520 Eagleview Blvd
Exton, PA 19341
Wire Transfer: There is a $10 wire payoff fee, which must be added to the payoff amount. Wires with insufficient information to identify the account will be rejected and returned to the originator.
Wire funds to:
- ABA: 231380104
- Account: GL808
- FBO: Borrower Name, Street Address, Citadel Account Number