What happens if I receive an error while trying to make my mobile deposit?

Frequently Asked Question

Please see the list of errors you may receive and solutions to make a correction and retry.

“-Cannot read check. Please retake photo.” – Have steady hands, good lighting, and four check corners visible.
-“Could not find endorsement on back of check.” – Please make sure check is endorsed by all payees and retake photo.
“-Cannot find check in the image. Please retake.” – Ensure focus and four corners visible.
“-Check picture is too small. Please retake.” – Move closer, ensure focus and four corners visible.
-Shadow detected.” – Please retake photo with good lighting. Ensure focus and four corners visible.
“-Low contrast detected.” – Please retake photo with darker background. Ensure focus and four corners visible.
“-Cannot read account data on bottom of check.” – Please retake photo. Ensure focus and all four corners visible.
“-Significant rotation detected.” – Please retake photo. Keep check upright and four corners visible.
“-Large angle detected.” – Please retake photo. Hold phone flat above check and four corners visible.
“-It appears you submitted 2 images of front of check.” – Please retake both front and rear photos.
“-The amount you entered did not match the amount detected.” – Please re-enter amount and retake photo.
-“One or more Check 21 tests failed.” – Please retake photo: focused, good lighting, and four check corners visible.
“-Deposit limit has been exceeded. Please contact your financial institution.” – The check you entered exceeds our limit. Contact Citadel at (800) 666-0191.

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