What happens if I receive an error while trying to make my mobile deposit?

Frequently Asked Question

Please see the list of errors you may receive and solutions to make a correction and retry.

  • Cannot read check. Please retake photo. Have steady hands, good lighting, and four check corners visible.
  • Could not find endorsement on back of check. Please make sure check is endorsed by all payees and retake photo.
  • Cannot find check in the image. Please retake. Ensure focus and four corners visible.
  • Check picture is too small. Please retake. Move closer, ensure focus and four corners visible.
  • Shadow detected. Please retake photo with good lighting. Ensure focus and four corners visible.
  • Low contrast detected. Please retake photo with darker background. Ensure focus and four corners visible.
  • Cannot read account data on bottom of check. Please retake photo. Ensure focus and all four corners visible.
  • Significant rotation detected. Please retake photo. Keep check upright and four corners visible.
  • Large angle detected. Please retake photo. Hold phone flat above check and four corners visible.
  • It appears you submitted 2 images of front of check. Please retake both front and rear photos.
  • The amount you entered did not match the amount detected. Please re-enter amount and retake photo.
  • One or more Check 21 tests failed. Please retake photo: focused, good lighting, and four check corners visible.
  • Deposit limit has been exceeded. Please contact your financial institution. The check you entered exceeds our limit. Contact Citadel at (800) 666-0191.