COVID-19: All Branch Lobbies Are Closed, Drive-Up Access is Open
As of November 25, our branch lobbies are closed at all locations due to recent spikes in COVID-19. Our drive-up access remains open. For more information, visit CitadelBanking.com/COVID19.
I've received an email requesting that I review and sign my loan documents using electronic signature (eSignature), is this from Citadel?
Frequently Asked Question
Citadel does offer eSignature on our consumer lending products. In addition to our existing means of closing your loan package, eSignature provides you with the ability to complete your loan package remotely. eSignature loan documents will come from Citadel Lending, with the email domain of ‘docusign.net’. All eSignature documents will require a six digit numeric code which will be provided by a Citadel representative before the documents are sent to you.