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COVID-19: All Branch Lobbies Are Closed, Drive-Up Access is Open

As of November 25, our branch lobbies are closed at all locations due to recent spikes in COVID-19. Our drive-up access remains open.  For more information, visit CitadelBanking.com/COVID19.

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How can I avoid identity theft?

Frequently Asked Question

A few preventative measures you can take:

  • Remove mail promptly from your mailbox and never use your mailbox for outgoing mail as identity thieves raid mailboxes for credit card offers and statements
  • Shred all mail that you discard so that all offers, names and addresses are no longer legible
  • Safeguard your Social Security number
  • Do not give out your credit card number over the phone unless you initiate the transaction
  • Be careful with your receipts, making sure you have them when you leave the store or ATM and do not throw them away in public trash cans
  • Destroy pre-approved credit card offers before you throw them away
  • Account for all new checkbooks when you receive them in the mail
  • Commit all passwords and PINs to memory so they cannot be compromised
  • Review your credit report from time to time

Below are the three Credit Bureaus to contact: